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In-person at a chosen location
Your personal IQOS customer consultant will be happy to meet you. You decide where and when it will be easiest for you – before work, during lunch, at a café, or in the comfort of your own home. Enter you contact information. Your IQOS customer consultant will contact you soon and schedule a convenient time and place to meet with you.
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In-person at a chosen location
Thank you for your interest in IQOS!
We have received your query. Your personal IQOS customer consultant will contact you soon.
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Personal phone call
Your personal IQOS customer consultant will explain all important information about IQOS in a swift and straightforward manner over the phone and will be happy to answer all your questions. Simply enter your contact information. Your IQOS customer consultant will contact you soon. You’ll then have the option to order your IQOS under our 30-day money back guarantee.
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Please enter a valid telephone number.
Sorry, something wasn’t quite right here. Please try again.
SCHEDULE CALLBACK
In collaboration with and data forwarded to VOK DAMS Events GmbH, Katernberger Str. 54, 42155 Wuppertal
Personal phone call
Thank you for your interest in IQOS!
We have received your query. Your personal IQOS customer consultant will contact you soon.
CLOSE
Test at home
Learn about IQOS in the comfort of your own home. With our money back guarantee*, you can order your personal IQOS Kit online and decide over the course of 30 days whether you’d like to keep it or return it free of charge.
IQOS™ 3 - The new IQOS Generation
Get to know the new IQOS 3 and test it for 30 days in the comfort of your own home. Order with free home delivery and benefit from our money back guarantee.
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IQOS™ 2.4 Plus - The classic alternative
Discover the world of IQOS with our classic model. Try the IQOS 2.4 Plus for yourself with our 30-day money back guarantee.
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* Should you not be satisfied with our product, please contact our IQOS CARE customer service at 0800 1114 767 (free call) within 30 days or send us an e-mail at kontakt@iqos.de. Please inform us of the order number indicated on your invoice as well as why you are not satisfied. You’ll then receive a return label for free return shipment of your products (30-day money back guarantee).
Any payments that have already been made will be returned to you after the products have arrived in full at our warehouse accordingly. The 30-day money back guarantee applies only once per person and for your first order and is only valid for online purchases. Your legal or contractual rights remain unaffected.
Any payments that have already been made will be returned to you after the products have arrived in full at our warehouse accordingly. The 30-day money back guarantee applies only once per person and for your first order and is only valid for online purchases. Your legal or contractual rights remain unaffected.
TRY IQOS
Try IQOS and discover our innovative tobacco heater. Simply enter your postal code and find out how and where you can test IQOS with no obligation – be it directly in your area or at your own home.
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YOUR TEST OPTIONS
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Directly in your area
Get to know IQOS in your direct area. At an IQOS Store or at a specialized retailer of your choosing, you’ll receive competent consultation and can test IQOS free of charge.
STORES IN YOUR AREA
In-person at a chosen location
Your personal IQOS customer consultant will be happy to meet you. You decide where and when it will be easiest for you – before work, during lunch, at a café, or in the comfort of your own home.
SCHEDULE CALL BACK
Personal phone call
A customer consultant will explain all important information about IQOS in a swift and straightforward manner. You’ll then have the option to order your IQOS Kit with our 30-day money back guarantee.
SCHEDULE CALL BACK
Test at home
Learn about IQOS in the comfort of your own home. With our money back guarantee*, you can order your personal IQOS Kit online and decide over the course of 30 days whether you’d like to keep it or return it free of charge.
ORDER ONLINE
Still have questions?
We’re happy to be of assistance daily from 9am – 9pm in our live chat
IQOS LIVE CHAT