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Which IQOS would you like to learn more about?

A quick step-by-step guide

To begin your heated tobacco experience switching from cigarettes to IQOS, follow these simple steps.

Check if your IQOS 3 Pocket Charger is turned on by pressing the charger button for one second. Lights are showing on your charger? You are ready to go. If not turn on the IQOS 3 Pocket Charger by holding down the charger button for four seconds or charge your device with the IQOS official Cable and USB Power Adaptor.

Open the IQOS 3 Pocket Charger door, insert the holder into the charger, and close the door.

Wait for the small light at the top to flash. This means your IQOS 3 Holder is charging.

Take the holder out of the charger and gently insert the HEETS tobacco stick into the IQOS 3 Holder. (Remember not to twist the HEETS tobacco stick)

Press and hold the IQOS 3 Holder button. After one vibration, the holder light will pulse slowly. After two vibrations, the light will stay solid white. That means your IQOS is ready to use.

When the holder light fades out, your IQOS time has finished. But don’t worry! Just remove the used HEETS tobacco stick and recharge your IQOS 3 Holder.

How to charge your IQOS 3

Don’t miss out on your IQOS moments. Make sure your IQOS 3 Holder and Pocket Charger are always ready when you need them.

You should charge your IQOS 3 Holder after every use. To start, first remove the used HEETS tobacco stick.

Then put the Holder in the Charger, in any direction, and close the charger door. The bar lights at the top will indicate the IQOS 3 Holder charge level. When the small light flashes, that means the Holder is charging.

Wait a few minutes and the small light should stop flashing. That means your IQOS 3 Holder is ready to go!

After enjoying 20 HEETS tobacco sticks, recharge the IQOS 3 Pocket Charger with the original IQOS official Cable and USB Power Adaptor.

How to clean your IQOS 3

Keeping your IQOS clean is important, especially if you want to get the optimal taste experience. Thankfully, the new IQOS 3 cleaning tool does most of the work for you

To start the cleaning process, leave your IQOS 3 Holder to cool.

Take the cap off your IQOS 3 Holder and tap the holder to free any loose tobacco stuck inside.

Now remove the lid from the cleaner. Insert it into the holder and rotate the cleaner.

From time to time, you should also use the IQOS cleaning stick to clean your IQOS 3 Holder (use it gently)

Lastly, don’t forget to clean inside the IQOS 3 cap. It’s a good way to make sure the HEETS taste you love is there for each and every experience.

Man Holding IQOS 3 White

Inserting HEETS tobacco sticks in the IQOS 3

Make sure you don't twist the HEETS tobacco stick while inserting it into your IQOS 3 Holder, this twisting motion can damage the heating blade.

IQOS 3 Gold with Charger

Charging your IQOS 3

Remember to keep your IQOS 3 Pocket Charger battery charged daily for continuous tobacco enjoyment (little tip - try to charge it at the same time as you charge your phone). Your IQOS 3 will charge faster if you plug it to a wall power outlet.

IQOS Qoach Headset

Using your IQOS 3

You only need to press the IQOS 3 Holder button once to activate the heating blade. Once the light indicator goes from blinking to steady, it’s ready (pressing the button again may turn it off).

For more information, have a look at our IQOS 3 User Guide

Download the IQOS 3 user manual here.

DOWNLOAD

Quick Fixes IQOS 3

We are here to help. Use our online self-diagnostic tool to troubleshoot your IQOS 3. You can also find some quick fixes and helpful information you need to solve your issue or get additional support

Start self-diagnosis IQOS 3

Still have questions about IQOS?

We are here to help you across multiple channels

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Not only looking for support, but for tips & tricks as well? Write to us on Facebook.

IQOS Support Germany

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YouTube Support

You are looking for support and tutorials for your first days using IQOS?
Get to know IQOS on YouTube.

IQOS CARE Germany

Available 24/7

This website has information about tobacco products, which are for adults who would otherwise continue to smoke or use other nicotine products in Germany. PMI’s products are not an alternative to quitting and are not designed as cessation aids.
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