FORGOT PASSWORD?


Continue with login
OR

Welcome to IQOS CARE

Man Holding IQOS 3 White

First steps with IQOS 3 DUO

Using IQOS 3 DUO is easy. Learn how to use, clean, and charge your IQOS 3 DUO, and find quick tips.

IQOS Qoach Headset

Online self-diagnostic

We are here to help. Get support to fix your IQOS 3 DUO with our online IQOS self-service tool in a few steps.

IQOS 3 Gold with Charger

IQOS CARE PLUS

IQOS CARE PLUS is a service package for you to enjoy tailored support, coverage, and other additional benefits. It's time to enhance your IQOS experience.

Frequently asked questions

Still have questions about IQOS?

We are here to help you across multiple channels

Live Chat

You’d like fast and personal support? Chat with us.

Start chat

Available everyday from 9AM - 9PM

Facebook Support

Not only looking for support, but for tips & tricks as well? Write to us on Facebook.

IQOS Support Germany

Available everyday from 9AM - 9PM

YouTube Support

You are looking for support and tutorials for your first days using IQOS?
Get to know IQOS on YouTube.

IQOS CARE Germany

Available 24/7

This site contains information on a product containing tobacco and is reserved for smokers over 18 years old residing in Germany.
Are you 18 or over and a smoker?
SORRY,
the laws of your country do not allow you to enter the site.