Continue with login

Which IQOS would you like to learn more about?

How to use your IQOS 2.4

To begin your heated tobacco experience switching from cigarettes to IQOS, follow these simple steps.

Check if your IQOS 2.4 Pocket Charger is turned on by pressing the charger button for one second. Lights are showing on your charger? You are ready to go. If not turn on the IQOS 2.4 Pocket Charger by holding down the charger button for four seconds or charge your IQOS with the IQOS official Cable and USB Power Adaptor.

Open the hinge lid, insert the IQOS Holder into the charger, and close the hinge lid. Wait for the light to flash. This means your IQOS 2.4 Holder is charging.

Take the Holder out of the Charger and gently insert the HEETS tobacco stick into the Holder (Remember not to twist the HEETS tobacco stick).

Press and hold the Holder button. The Holder light will start pulsing and when the light stays solid, your Holder is ready to use.

When the Holder light fades out, your IQOS time has finished. But don’t worry, just remove the used HEETS tobacco stick, and recharge the IQOS 2.4 Holder.

How to charge IQOS 2.4

Don’t miss out on those IQOS moments. Make sure your IQOS 2.4 Holder and Charger are always ready when you need them.

You should charge your IQOS 2.4 Holder after every use. To start, first remove the used HEETS tobacco stick.

Then put the Holder in the Charger and close the hinge lid. When the light flashes, that means the IQOS 2.4 Holder is charging.

Wait a few minutes and the small light should stop flashing. That means your Holder is ready to go!

After enjoying 20 HEETS tobacco sticks, recharge the charger with the IQOS official Cable and USB Power Adaptor.

How to Clean IQOS 2.4

Keeping your device clean is important, especially if you want to enjoy that great IQOS taste.

To start the cleaning process, leave your IQOS 2.4 Holder to cool.

Take the cap off your IQOS 2.4 Holder and tap the Holder to free any loose tobacco stuck inside.

Now remove the lid from the cleaner. Insert it into the Holder and rotate the cleaner.

From time to time, you should also use the IQOS Cleaning Sticks to clean your IQOS 2.4 Holder (use it gently).

Lastly, don’t forget to clean inside the IQOS 2.4 Cap. It’s a good way to make sure the HEETS taste you love doesn’t go away.

Man Holding IQOS 3 White

Inserting HEETS tobacco sticks

Make sure you don't twist the HEETS tobacco stick while inserting it into your IQOS 2.4, since this can damage the heating blade.

IQOS 3 Gold with Charger

Charging your IQOS

Remember to keep your IQOS 2.4 battery charged daily for continuous tobacco enjoyment (little tip - try to charge it at the same time as you charge your phone). Your IQOS 2.4 will charge faster if you plugged to a wall power outlet

IQOS Qoach Headset

Using your IQOS

You only need to press the IQOS 2.4 button once to activate the heating blade. Once the light indicator goes from blinking to steady, it’s ready (pressing the button again may turn it off).

For more information, have a look at our IQOS 2.4 User Guide.

Download the IQOS 2.4 user manual here.


Experiencing any issues with your IQOS 2.4?

Find a solution for IQOS 2.4 Issues. We are here to help solve problems you are having with your IQOS. Find the information to solve your issue here.

Discover solutions

Still have questions about IQOS?

We are here to help you across multiple channels

Live Chat

You’d like fast and personal support? Chat with us.

Start chat

Available everyday from 9AM - 9PM

Facebook Support

Not only looking for support, but for tips & tricks as well? Write to us on Facebook.

IQOS Support Germany

Available everyday from 9AM - 9PM

YouTube Support

You are looking for support and tutorials for your first days using IQOS?
Get to know IQOS on YouTube.


Available 24/7

This website has information about tobacco products, which are for adults who would otherwise continue to smoke or use other nicotine products in Germany. PMI’s products are not an alternative to quitting and are not designed as cessation aids.
Are you over 18 years of age and are you a smoker?
the laws of your country do not allow you to enter the site.