Which IQOS would you like to learn more about?
How to use your IQOS 2.4 Plus
To begin your heated tobacco experience switching from cigarettes to IQOS, follow these simple steps.
Check if your IQOS 2.4 Plus Pocket Charger is turned on by pressing the charger button for one second. Lights are showing on your charger? You are ready to go. If not turn on the IQOS 2.4 Plus Pocket Charger by holding down the charger button for four seconds or charge your IQOS with the IQOS official Cable and USB Power Adaptor.
Open the hinge lid, insert the IQOS 2.4 Plus Holder into the charger, and close the hinge lid. Wait for the small light to flash. This means your IQOS 2.4 Plus Holder is charging
Take the holder out of the charger and gently insert the HEETS tobacco stick into the holder. (Remember not to twist the HEETS tobacco stick)
Press and hold the holder button. After one vibration, the holder light will pulse slowly. When the light stays solid white, your IQOS 2.4 Plus Holder is ready to use.
When the holder light fades out, your IQOS time has finished. But don’t worry, just remove the used HEETS tobacco stick, and recharge the holder.
How to charge your IQOS 2.4 Plus
Don’t miss out on those IQOS moments. Make sure your IQOS 2.4 Plus Holder and Pocket Charger are always ready when you need them.
You should charge your IQOS 2.4 Plus Holder after every use. To start, first remove the used HEETS tobacco stick.
Then put the Holder in the charger and close the hinge lid. When the light flashes, that means the Holder is charging.
Wait a few minutes and the small light should stop flashing. That means your Holder is ready to go.
After enjoying 20 HEETS tobacco sticks, recharge the charger with the IQOS official Cable and USB Power Adaptor.
How to clean your IQOS 2.4 Plus
Keeping your IQOS 2.4 Plus clean is important, especially if you want to enjoy that great IQOS taste.
To start the cleaning process, leave your IQOS 2.4 Plus Holder to cool.
Take the Cap off your IQOS 2.4 Plus Holder and tap the holder to free any loose tobacco stuck inside.
Now remove the lid from the IQOS Cleaner. Insert it into the holder and rotate the Cleaner.
From time to time, you should also use the IQOS Cleaning Stick to clean your IQOS 2.4 PLUS Holder (use it gently).
Lastly, don’t forget to clean inside the IQOS 2.4 Plus Cap. It’s a good way to make sure the HEETS taste you love doesn’t go away.
Inserting HEETS tobacco sticks
Make sure you don't twist the HEETS tobacco stick while inserting it into your IQOS 2.4 Plus, since this can damage the heating blade.
Charging your IQOS 2.4 Plus
Remember to keep your IQOS 2.4 Plus battery charged daily for continuous tobacco enjoyment (little tip - try to charge it at the same time as you charge your phone). Your IQOS 2.4 Plus will charge faster if you plugged to a wall power outlet.
Experiencing Any Issues with your IQOS 2.4 Plus?
We are here to help. Use our online self-diagnostic tool to troubleshoot your IQOS 2.4 Plus You can also find some quick fixes and helpful information you need to solve your issue or get additional support.
Still have questions about IQOS?
We are here to help you across multiple channels
You’d like fast and personal support? Chat with us.
Available everyday from 9AM - 9PM
Not only looking for support, but for tips & tricks as well? Write to us on Facebook.
Available everyday from 9AM - 9PM
You are looking for support and tutorials for your first days using IQOS?
Get to know IQOS on YouTube.