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IQOS Help

Your first steps with IQOS 2.4 PLUS

Usage, charging, cleaning, and more - here you’ll find everything you need to know about using your IQOS 2.4 PLUS.

IQOS Diagnose

Online troubleshooting for your IQOS 2.4 PLUS


Diagnosing and fixing errors or having a device replaced - start directly with online troubleshooting.

IQOS CARE PLUS Service

Full protection, global warranty, and express replacement – you receive all of that under our free service package.

Frequently asked questions

Contact Options

Live Chat

You’d like fast and personal support? Chat with us.

Start chat

Available everyday from 9AM - 9PM

Facebook Support

Not only looking for support, but for tips & tricks as well? Write to us on Facebook.

IQOS Support Germany

Available everyday from 9AM - 9PM

Twitter Support

You can describe your case in 280 characters max.? Contact us on Twitter.

@iqos_support_de

Available everyday from 9AM - 9PM

E-Mail Support

Your case is a bit more complicated? No problem, write us an e-mail.

Contactform

Available everyday from 9AM - 9PM

Hotline Support

You don’t enjoy writing and would prefer to talk over the phone? We look forward to your call.

0800 – 1114 767

Available everyday from 9AM - 9PM

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