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Your first steps with IQOS 2.4 PLUS

Usage, charging, cleaning, and more - here you’ll find everything you need to know about using your IQOS 2.4 PLUS.

IQOS Diagnose

Online troubleshooting for your IQOS 2.4 PLUS

Diagnosing and fixing errors or having a device replaced - start directly with online troubleshooting.


Full protection, global warranty, and express replacement – you receive all of that under our free service package.

Frequently asked questions

Contact Options

Live Chat

You’d like fast and personal support? Chat with us.

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Available everyday from 9AM - 9PM

Facebook Support

Not only looking for support, but for tips & tricks as well? Write to us on Facebook.

IQOS Support Germany

Available everyday from 9AM - 9PM

Twitter Support

You can describe your case in 280 characters max.? Contact us on Twitter.


Available everyday from 9AM - 9PM

E-Mail Support

Your case is a bit more complicated? No problem, write us an e-mail.


Available everyday from 9AM - 9PM

Hotline Support

You don’t enjoy writing and would prefer to talk over the phone? We look forward to your call.

0800 – 1114 767

Available everyday from 9AM - 9PM

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