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Welcome to IQOS CARE

Man Holding IQOS 3 White

First steps with IQOS 2.4 Plus

Using IQOS is easy. Learn how to use, clean, and charge your IQOS 2.4 Plus, and find quick tips.

IQOS Qoach Headset

Online self-diagnostic

We are here to help. Get support to fix your IQOS 2.4 Plus with our online IQOS self-service tool in a few steps.

IQOS 3 Gold with Charger

IQOS CARE PLUS

IQOS CARE PLUS is a service package for you to enjoy tailored support, coverage, and other additional benefits. It's time to enhance your IQOS experience.

Frequently asked questions

Still have questions about IQOS?

We are here to help you across multiple channels

Live Chat

You’d like fast and personal support? Chat with us.

Start chat

Available everyday from 9AM - 9PM

Facebook Support

Not only looking for support, but for tips & tricks as well? Write to us on Facebook.

IQOS Support Germany

Available everyday from 9AM - 9PM

YouTube Support

You are looking for support and tutorials for your first days using IQOS?
Get to know IQOS on YouTube.

IQOS CARE Germany

Available 24/7

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Please enter your date of birth to confirm you are an adult user of nicotine or tobacco products.

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This website is intended only for users of nicotine or tobacco products who are over 18.

We Care

This website contains information about our new products and we need your age to make sure that you are an adult in Germany who would otherwise continue to smoke or use nicotine products. Our nicotine and tobacco products are not an alternative to quitting and are not designed as cessation aids. They are not risk free. They contain nicotine, which is addictive. Only for use by adults. Please visit the "Important Information" page of this website for further risk information.