FORGOT PASSWORD?


Continue with login
OR

Welcome to IQOS CARE

IQOS 3 Gold with Charger

First steps with IQOS 2.4

Using IQOS is easy. Learn how to use, clean, and charge your IQOS 2.4, and find quick tips.

IQOS Qoach Headset

Find a solution

We are here to help solve problems you are having with your IQOS 2.4.

IQOS 3 Gold with Charger

IQOS CARE PLUS

IQOS CARE PLUS is a service package for you to enjoy tailored support, coverage, and other additional benefits. It's time to enhance your IQOS experience.

Frequently asked questions

Still have questions about IQOS?

We are here to help you across multiple channels

Live Chat

You’d like fast and personal support? Chat with us.

Start chat

Available everyday from 9AM - 9PM

Facebook Support

Not only looking for support, but for tips & tricks as well? Write to us on Facebook.

IQOS Support Germany

Available everyday from 9AM - 9PM

YouTube Support

You are looking for support and tutorials for your first days using IQOS?
Get to know IQOS on YouTube.

IQOS CARE Germany

Available 24/7

This website has information about tobacco products, which are for adults who would otherwise continue to smoke or use other nicotine products in Germany. PMI’s products are not an alternative to quitting and are not designed as cessation aids.
Are you over 18 years of age and are you a smoker?
Confirm
SORRY,
the laws of your country do not allow you to enter the site.