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Welcome to the IQOS diagnostic tool

You can use the online diagnostic tool for an already registered device or continue without logging in.

With the aid of this online diagnostic tool, in just a few short steps we can provide assistance in resolving a problem with your IQOS device at any hours. You can easily start by clicking on the button “LAUNCH DIAGNOSIS".

Launch diagnosis

Welcome to the IQOS diagnostic tool

You can use the online diagnostic tool for an already registered device or continue without logging in.

With the aid of this online diagnostic tool, in just a few short steps we can provide assistance in resolving a problem with your IQOS device at any hours. You can easily start by clicking on the button “LAUNCH DIAGNOSIS".

Launch diagnosis

Solution needed? You’ll find help with your IQOS here.

First select your IQOS model. (If you are unsure which model you have, then please click here.) Then click on your problem, and we’ll forward you directly to the solution.

Troubleshooting IQOS 3 DUO

Your IQOS device is charging too slowly.

The status LEDs on the IQOS device flash.

You want to reset your IQOS.

Too little tobacco steam is produced.

The heating blade is damaged.

You need the IQOS 3 DUO user manual.

You want to update the firmware of your IQOS device.

Troubleshooting IQOS 3

You want to reset your device.

You want to clean your IQOS properly.

Your IQOS 3 Holder is not charging properly.

The LEDs on your IQOS light up red or flash white.

The heating blade is damaged.

You need the IQOS 3 user manual.

You want to update the firmware of your IQOS device.

Troubleshooting IQOS 3 Multi

You want to reset your device.

You want to clean your IQOS properly.

Your IQOS 3 Multi is not charging properly.

The LEDs on your IQOS light up red or flash white.

The heating blade is damaged.

You need the IQOS 3 Multi user manual.

You want to update the firmware of your IQOS device.

Troubleshooting IQOS 2.4 Plus

You want to reset your device.

You want to clean your IQOS properly.

Your IQOS 2.4 Plus is not charging properly.

The LEDs on your IQOS light up red or flash white.

The heating blade is damaged.

You need the IQOS 2.4 Plus user manual.

You want to update the firmware of your IQOS device.

Troubleshooting IQOS 2.4

You want to reset your device.

You want to clean your IQOS properly.

Your IQOS 2.4 is not charging properly.

The LEDs on your IQOS light up red or flash white.

The heating blade is damaged.

You need the IQOS 2.4 user manual.

You want to update the firmware of your IQOS device.

More about the IQOS diagnostic tool

You can use the IQOS diagnostic tool around the clock to analyze errors and resolve issues with your IQOS device. Use the IQOS diagnostic tool when your IQOS indicates there is an malfunction. Your IQOS indicates malfunctions in the following manners: Your IQOS blinks red, the LED on your IQOS turns solid red, or the LED on the pocket charger shows a red light. Even if your IQOS is defective, if there are problems with your IQOS holder, or if your IQOS isn’t functioning, it still makes sense to use the IQOS diagnostic tool. The online tool is very easy to use and takes you through the process step by step. In the event of a valid warranty claim you’ll be able to have a replacement made immediately.

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