You can use the online diagnostic tool for an already registered device or continue without logging in.
With the aid of this online diagnostic tool, in just a few short steps we can provide assistance in resolving a problem with your IQOS device at any hours. You can easily start by clicking on the button “LAUNCH DIAGNOSIS".
LAUNCH DIAGNOSIS
You can use the online diagnostic tool for an already registered device or continue without logging in.
With the aid of this online diagnostic tool, in just a few short steps we can provide assistance in resolving a problem with your IQOS device at any hours. You can easily start by clicking on the button “LAUNCH DIAGNOSIS".
LAUNCH DIAGNOSIS
You can use the IQOS diagnostic tool around the clock to analyze errors and resolve issues with your IQOS device. Use the IQOS diagnostic tool when your IQOS indicates there is an malfunction. Your IQOS indicates malfunctions in the following manners: Your IQOS blinks red, the LED on your IQOS turns solid red, or the LED on the pocket charger shows a red light. Even if your IQOS is defective, if there are problems with your IQOS holder, or if your IQOS isn’t functioning, it still makes sense to use the IQOS diagnostic tool. The online tool is very easy to use and takes you through the process step by step. In the event of a valid warranty claim you’ll be able to have a replacement made immediately.
Start diagnosis
All important information about delivery, shipping and return.
Delivery & returns
Here you will find all the details of the warranty, with which your IQOS is perfectly secured.
IQOS warranty