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Welcome to the 
IQOS diagnostic tool

You can use the online diagnostic tool for an already registered device or continue without logging in.

With the aid of this online diagnostic tool, in just a few short steps we can provide assistance in resolving a problem with your IQOS device at any hours. You can easily start by clicking on the button “LAUNCH DIAGNOSIS".

LAUNCH DIAGNOSIS

Welcome to the 
IQOS diagnostic tool

You can use the online diagnostic tool for an already registered device or continue without logging in.

With the aid of this online diagnostic tool, in just a few short steps we can provide assistance in resolving a problem with your IQOS device at any hours. You can easily start by clicking on the button “LAUNCH DIAGNOSIS".

LAUNCH DIAGNOSIS

Solution needed? You’ll find help with your IQOS here.

First select your IQOS model. (If you are unsure which model you have, then please click here.) Then click on your problem, and we’ll forward you directly to the solution.

More about the IQOS diagnostic tool

You can use the IQOS diagnostic tool around the clock to analyze errors and resolve issues with your IQOS device. Use the IQOS diagnostic tool when your IQOS indicates there is an malfunction. Your IQOS indicates malfunctions in the following manners: Your IQOS blinks red, the LED on your IQOS turns solid red, or the LED on the pocket charger shows a red light. Even if your IQOS is defective, if there are problems with your IQOS holder, or if your IQOS isn’t functioning, it still makes sense to use the IQOS diagnostic tool. The online tool is very easy to use and takes you through the process step by step. In the event of a valid warranty claim you’ll be able to have a replacement made immediately.

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This website contains information about our new products and we need your age to make sure that you are an adult in Germany who would otherwise continue to smoke or use nicotine products. Our nicotine and tobacco products are not an alternative to quitting and are not designed as cessation aids. They are not risk free. They contain nicotine, which is addictive. Only for use by adults. Please visit the "Important Information" page of this website for further risk information.