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Shipping & return:

How shipping and return work

Fast
shipping

Standard shipping time is within 1-3 business days. If we receive your order before 14:00, it will be dispatched on the same day and usually arrives the following day.

Free
shipping

Your order will be shipped free of charge through DHL and only within Germany. Delivery to a packing station is, unfortunately, not possible due to the German Youth Protection Act.

Free return
shipping

If you would like to return your order free of charge, please request the return label* by dialing our toll-free hotline: 0800 1114767.

Woman holding IQOS

We are aware of our responsibility

Unfortunately, we are unable to ship your order to packing stations or alternative recipients, because we in the mail-order tobacco business are responsible for ensuring that our goods are sold and delivered only to persons over the age of 18. In addition to age verification upon registration, the delivery agent must check the age of the recipient on delivery.
(Special delivery conditions based on Germany's Youth Protection Act from April 1, 2016)

In the event of revocation you will bear all costs for return shipping. This is not the case if you use a return label provided by Philip Morris, which you can request by dialing our toll-free hotline at 0800 1114767. In this case Philip Morris will bear the costs for return shipping.

Shipping costs (with the exception of any additional costs that may result if your preferred mode of shipping is not the low cost standard delivery option chosen by us) will be reimbursed in the event of revocation. In the event that the goods delivered are returned due to a defect, Philip Morris will bear both the cost of delivery and return.
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This website is intended only for users of nicotine or tobacco products who are over 18.

We Care

This website contains information about our new products and we need your age to make sure that you are an adult in Germany who would otherwise continue to smoke or use nicotine products. Our nicotine and tobacco products are not an alternative to quitting and are not designed as cessation aids. They are not risk free. They contain nicotine, which is addictive. Only for use by adults. Please visit the "Important Information" page of this website for further risk information.