WE ARE ALWAYS
THERE FOR YOU.
You have questions about IQOS, would like to know more about our tobacco heater or have a problem with your IQOS Kit? We will take care of your request.
Chat with us
Receive immediate support via live chat - you can reach us daily between 9 AM and 9 PM.
Having problems with your IQOS device?
The light on your IQOS is red, either solid or blinking? The IQOS guide isn’t providing assistance and you don’t want to contact IQOS CARE?.
Simply login and launch online troubleshooting to see whether the issue can be fixed, or establish direct contact
Visit our YouTube Channel
24/7 support and tutorials for your first days with IQOS:
You’ll find many helpful videos on our YouTube Channel.
24/7 support and tutorials for your first days with IQOS: You’ll find many helpful videos on our YouTube Channel.IQOS Care Germany
Like us on Facebook
Besides tips & tricks around your IQOS device, you can reach us from Monday to Sunday from 9 AM to 9 PM.IQOS Support Germany
Contact us on Twitter
Swift and direct support: Write us via Twitter. We are available from Monday to Sunday from 9 AM to 9 PM.@Iqos_Support_DE
Call our Hotline
Support via phone: You can contact our IQOS experts daily from 9 AM to 9 PM at
0800 – 1114 767.