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IQOS 3, IQOS Multi, IQOS 2.4

WE ARE ALWAYS
THERE FOR YOU.

You have questions about IQOS, would like to know more about our tobacco heater or have a problem with your IQOS Kit? We will take care of your request.

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Chat with us

Receive immediate support via live chat - you can reach us daily between 9 AM and 9 PM.

IQOS Live Chat

Having problems with your IQOS device?

The light on your IQOS is red, either solid or blinking? The IQOS guide isn’t providing assistance and you don’t want to contact IQOS CARE?.

Simply login and launch online troubleshooting to see whether the issue can be fixed, or establish direct contact

Online-troubleshooting
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Visit our YouTube Channel

24/7 support and tutorials for your first days with IQOS: You’ll find many helpful videos on our YouTube Channel.

24/7 support and tutorials for your first days with IQOS: You’ll find many helpful videos on our YouTube Channel.

IQOS Care Germany
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Like us on Facebook

Besides tips & tricks around your IQOS device, you can reach us from Monday to Sunday from 9 AM to 9 PM.

IQOS Support Germany
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This website is intended only for users of nicotine or tobacco products who are over 18.

We Care

This website contains information about our new products and we need your age to make sure that you are an adult in Germany who would otherwise continue to smoke or use nicotine products. Our nicotine and tobacco products are not an alternative to quitting and are not designed as cessation aids. They are not risk free. They contain nicotine, which is addictive. Only for use by adults. Please visit the "Important Information" page of this website for further risk information.