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IQOS 3, IQOS Multi, IQOS 2.4

WE ARE ALWAYS
THERE FOR YOU.

You have questions about IQOS, would like to know more about our tobacco heater or have a problem with your IQOS Kit? We will take care of your request.

Men using laptop and IQOS 3

Chat with us

Receive immediate support via live chat - you can reach us daily between 9 AM and 9 PM.

IQOS Live Chat

Having problems with your IQOS device?

The light on your IQOS is red, either solid or blinking? The IQOS guide isn’t providing assistance and you don’t want to contact IQOS CARE?.

Simply login and launch online troubleshooting to see whether the issue can be fixed, or establish direct contact

Online-troubleshooting
Women using laptop and IQOS 3

Visit our YouTube Channel

24/7 support and tutorials for your first days with IQOS:

You’ll find many helpful videos on our YouTube Channel.

24/7 support and tutorials for your first days with IQOS: You’ll find many helpful videos on our YouTube Channel.

IQOS Care Germany
Woman and man holding hands with IQOS

Like us on Facebook

Besides tips & tricks around your IQOS device, you can reach us from Monday to Sunday from 9 AM to 9 PM.

IQOS Support Germany
This website has information about tobacco products, which are for adults who would otherwise continue to smoke or use other nicotine products in Germany. PMI’s products are not an alternative to quitting and are not designed as cessation aids.
Are you over 18 years of age and are you a smoker?
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