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How to reach us.

Questions about IQOS? Interested in learning more about our tobacco heating system, or are you perhaps experiencing an issue with your IQOS Kit?
Let us know.

How to reach us.

Questions about IQOS? Interested in learning more about our tobacco heating system, or are you perhaps experiencing an issue with your IQOS Kit?
Let us know.

Chat with us

Immediate support via IQOS LiveChat: We can be reached daily from 9am to 9pm.

IQOS Livechat

Fix problems with the 
IQOS diagnostic tool

The light on your IQOS has turned solid red, or is blinking red? The IQOS user guide isn’t providing the help you need? Simply log in and launch the IQOS diagnostic tool. Resolve the issue right away or have a replacement performed directly in the event of a valid warranty claim.

Online Diagnostic Tool

Contact

Be it via chat, Facebook, or telephone: Here’s how you can reach IQOS CARE and the IQOS Support Team.

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This website is intended only for users of nicotine or tobacco products who are over 18.

We Care

This website contains information about our new products and we need your age to make sure that you are an adult in Germany who would otherwise continue to smoke or use nicotine products. Our nicotine and tobacco products are not an alternative to quitting and are not designed as cessation aids. They are not risk free. They contain nicotine, which is addictive. Only for use by adults. Please visit the "Important Information" page of this website for further risk information.