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How to reach us.

Questions about IQOS? Interested in learning more about our tobacco heating system, or are you perhaps experiencing an issue with your IQOS Kit?
Let us know.

How to reach us.

Questions about IQOS? Interested in learning more about our tobacco heating system, or are you perhaps experiencing an issue with your IQOS Kit?
Let us know.

Chat with us

Immediate support via IQOS LiveChat: We can be reached daily from 8am to 9pm.

IQOS Livechat

Fix problems with the 
IQOS diagnostic tool

The light on your IQOS has turned solid red, or is blinking red? The IQOS user guide isn‘t providing the help you need? Simply launch the IQOS diagnostic tool to resolve the issue right away or, in the event of a warranty claim, have a direct replacement made.

Online Diagnostic Tool

Contact

Be it via chat, Facebook, or telephone: Here’s how you can reach IQOS CARE and the IQOS Support Team.

Ask a question on Facebook.

Tips & tricks from the experts: You can always reach IQOS CARE on Facebook Monday to Sunday from 8am to 9pm.

IQOS SUPPORT GERMANY

Use our YouTube Channel.

Support around the clock, with interesting how-to videos and up-to-date tutorials: You’ll find many helpful videos on our YouTube Channel.

IQOS CARE GERMANY

IQOS CARE Hotline

Personal support over the phone: Our IQOS experts are available daily from 8am to 9pm under
0800 – 1114 767.

Ask a question on Facebook.

Tips & tricks from the experts: You can always reach IQOS CARE on Facebook Monday to Sunday from 8am to 9pm.

IQOS SUPPORT GERMANY

Use our YouTube Channel.

Support around the clock, with interesting how-to videos and up-to-date tutorials: You’ll find many helpful videos on our YouTube Channel.

IQOS CARE GERMANY

IQOS CARE Hotline

Personal support over the phone: Our IQOS experts are available daily from 8am to 9pm under
0800 – 1114 767.

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Please enter your date of birth to confirm you are an adult user of nicotine or tobacco products.

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This website is intended only for users of nicotine or tobacco products who are over 18.

We Care

This website contains information about our new products and we need your age to make sure that you are an adult in Germany who would otherwise continue to smoke or use nicotine products. Our nicotine and tobacco products are not an alternative to quitting and are not designed as cessation aids. They are not risk free. They contain nicotine, which is addictive. Only for use by adults. Please visit the "Important Information" page of this website for further risk information.