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Fix problems with the IQOS diagnostic tool
The light on your IQOS has turned solid red, or is blinking red? The IQOS user guide isn’t providing the help you need? Simply log in and launch the IQOS diagnostic tool. Resolve the issue right away or have a replacement performed directly in the event of a valid warranty claim.
Be it via chat, Facebook, or telephone: Here’s how you can reach IQOS CARE and the IQOS Support Team.
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IQOS Support abroad
We are always available for you even on your travels.International Support