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Full support even when 
you’re travelling: IQOS worldwide

When you are travelling internationally and have questions about IQOS, our IQOS Support is there for you as always.

Full support even when 
you’re travelling: IQOS worldwide

When you are travelling internationally and have questions about IQOS, our IQOS Support is there for you as always.

IQOS Support abroad

You can reach us when you’re travelling internationally between 9am and 9pm German time using the free hotline +800 2559 2559..
If the international hotline is not reachable, then you can also contact us under the non-free telephone number +41215478888.
Our live chat on iqos.com is additionally available to you from 9am to 9pm daily.

International European Service

You can use our International European Service in all countries where IQOS is available and replace your defective device in the event of a valid warranty claim.Please note that your IQOS device needs to have been registered in order to obtain a free replacement.

How to register for 
International IQOS Support.

If you’ve already registered yourself and your IQOS device for IQOS CARE PLUS, then you can use International IQOS Support now. If you haven’t done so yet, then you can register for and activate IQOS Care Plus here.

Register Now
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This website contains information about our new products and we need your age to make sure that you are an adult in Germany who would otherwise continue to smoke or use nicotine products. Our nicotine and tobacco products are not an alternative to quitting and are not designed as cessation aids. They are not risk free. They contain nicotine, which is addictive. Only for use by adults. Please visit the "Important Information" page of this website for further risk information.