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International Assistance

Help is Never Far Away

Travelling abroad? Our dedicated helpline is available in selected locations in case of the issues with IQOS! Register your IQOS to receive your peace of mind abroad (Only available in in selected countries)

IQOS Support Abroad

We offer support and replacement of your non-functional IQOS where possible. This service is offered while your IQOS voluntary warranty is valid in the country of purchase.

IQOS International Assistance is available in over 40 countries

IQOS International Assistance is available in over 40 countries across Europe, the Middle East, Asia, Latin America, and Africa. To have an overview, if your IQOS is available in your destination, have a look at our provided list:

Learn more

To find a retailer around your destination, you can also click on:

shopfinden.com

How to sign up for IQOS International Assistance

If you and your IQOS are already registered for IQOS CARE PLUS, you can enjoy the IQOS International Assistance service today. If not, quickly register here.

Enroll your device

Still have questions about IQOS?

We are here to help you across multiple channels

Live Chat

You’d like fast and personal support? Chat with us.

Start chat

Available everyday from 9AM - 9PM

Facebook Support

Not only looking for support, but for tips & tricks as well? Write to us on Facebook.

IQOS Support Germany

Available everyday from 9AM - 9PM

YouTube Support

You are looking for support and tutorials for your first days using IQOS?
Get to know IQOS on YouTube.

IQOS CARE Germany

Available 24/7

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