How do I perform an IQOS firmware update?
If you are experiencing problems with your IQOS tobacco heater, then please proceed as follows:
Install the IQOS App
If you haven’t done so yet, install the IQOS App on your Windows or Mac desktop. You can download the IQOS App here:
Download for Windows
Download for Mac
Notice to all Mac users: To launch the IQOS App you’ll need to call it up again using the menu bar on the top edge of the screen by clicking on the IQOS App symbol.
Open "About my device”
Open the “About my device” function in the IQOS App. It will show you all of the important info on your IQOS tobacco heater.
Select "Update firmware”
Click on the option "Update firmware" and follow the directions.
Other IQOS users are also interested in:
Do you have questions about IQOS? We are pleased to help you.Contact us
Online diagnostic tool
With the diagnosis tool you can correct possible errors in many cases directly by yourself.ONLINE TROUBLESHOOTING
Here you will find all the details of the warranty, with which your IQOS is perfectly secured.IQOS warranty
Did you find this article helpful?
What other IQOS users have been reading:
Be it via chat, Facebook, or telephone: Here’s how you can reach IQOS CARE and the IQOS Support Team.