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What is IQOS?

IQOS is a tobacco heating system from the company Philip Morris and an innovative alternative to cigarettes. What makes the IQOS tobacco heater special: It doesn’t burn real tobacco at over 800ºC like conventional cigarettes do, but rather stably heats it to up to 350ºC in order to produce a nicotine-containing tobacco vapor. IQOS is the different way to enjoy tobacco: no fire, no ash, and no smell of cigarette smoke.
More than 10 years of scientific research and over 6 billion euros have been invested in developing IQOS. Several patented technologies have created the possibility of heating real tobacco in order to produce a tobacco vapor which can be consumed. One of these patents is HeatControl™ technology: It maintains the temperature on the heating blade inside IQOS consistent so the tobacco can be heated in a controlled manner. Consumption duration is approximately the same as a cigarette.
The nicotine-containing tobacco aerosol produced in a IQOS tobacco heater provides the taste of real tobacco. That makes IQOS an alternative for adult smokers who would like to enjoy the flavor of real tobacco while avoiding many of the inconveniences of cigarettes - such as ash and the smell of cigarette smoke.
Note: IQOS is not suitable for people who have quit smoking or who have never smoked. IQOS and HEETS tobacco sticks are not suitable for minors.
Note: IQOS is not suitable for people who have quit smoking or who have never smoked. IQOS and HEETS tobacco sticks are not suitable for minors.

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Contact

Be it via chat, Facebook, or telephone: Here’s how you can reach IQOS CARE and the IQOS Support Team.

Chat with us.

Immediate support via IQOS LiveChat: You can reach us daily from 8am to 9pm.

IQOS Livechat

Ask a question on Facebook.

Tips & tricks from the experts: You can always reach IQOS CARE on Facebook Monday to Sunday from 8am to 9pm.

IQOS SUPPORT GERMANY

Use our YouTube Channel.

Support around the clock, with interesting how-to videos and up-to-date tutorials: You’ll find many helpful videos on our YouTube Channel.

IQOS CARE GERMANY

Chat with us.

Immediate support via IQOS LiveChat: You can reach us daily from 8am to 9pm.

IQOS Livechat

Ask a question on Facebook.

Tips & tricks from the experts: You can always reach IQOS CARE on Facebook Monday to Sunday from 8am to 9pm.

IQOS SUPPORT GERMANY

Use our YouTube Channel.

Support around the clock, with interesting how-to videos and up-to-date tutorials: You’ll find many helpful videos on our YouTube Channel.

IQOS CARE GERMANY
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This website is intended only for users of nicotine or tobacco products who are over 18.

We Care

This website contains information about our new products and we need your age to make sure that you are an adult in Germany who would otherwise continue to smoke or use nicotine products. Our nicotine and tobacco products are not an alternative to quitting and are not designed as cessation aids. They are not risk free. They contain nicotine, which is addictive. Only for use by adults. Please visit the "Important Information" page of this website for further risk information.