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How can I register myself and/or my device?

If you haven’t registered yet, then you can register yourself and your device as a new customer with the IQOS database at If you purchased your device via, please use the same e-mail address for registration that you used when you made the purchase. Registration only takes a few minutes. Simply visit and follow the step-by-step instructions (have your IQOS device number and mobile phone number ready).

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Be it via chat, Facebook, or telephone: Here’s how you can reach IQOS CARE and the IQOS Support Team.

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Please enter your date of birth to confirm you are an adult user of nicotine or tobacco products.


This website is intended only for users of nicotine or tobacco products who are over 18.

We Care

This website contains information about our new products and we need your age to make sure that you are an adult in Germany who would otherwise continue to smoke or use nicotine products. Our nicotine and tobacco products are not an alternative to quitting and are not designed as cessation aids. They are not risk free. They contain nicotine, which is addictive. Only for use by adults. Please visit the "Important Information" page of this website for further risk information.