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How can I register myself and/or my device?

If you haven’t registered yet, then you can register yourself and your device as a new customer with the IQOS database at www.iqosplus.de. If you purchased your device via iqos.com, please use the same e-mail address for registration that you used when you made the purchase. Registration only takes a few minutes. Simply visit www.iqosplus.de and follow the step-by-step instructions (have your IQOS device number and mobile phone number ready).

Register Device

What other IQOS users have been reading:

Why do I need to create an account to place an order on iqos.com?

Why did I not receive a confirmation e-mail after registering with IQOS?

The information I entered is correct. Why am I still unable to register?

Contact

Be it via chat, Facebook, or telephone: Here’s how you can reach IQOS CARE and the IQOS Support Team.

Chat with us.

Immediate support via IQOS LiveChat: You can reach us daily from 8am to 9pm.

IQOS Livechat

Ask a question on Facebook.

Tips & tricks from the experts: You can always reach IQOS CARE on Facebook Monday to Sunday from 8am to 9pm.

IQOS SUPPORT GERMANY

Use our YouTube Channel.

Support around the clock, with interesting how-to videos and up-to-date tutorials: You’ll find many helpful videos on our YouTube Channel.

IQOS CARE GERMANY

Chat with us.

Immediate support via IQOS LiveChat: You can reach us daily from 8am to 9pm.

IQOS Livechat

Ask a question on Facebook.

Tips & tricks from the experts: You can always reach IQOS CARE on Facebook Monday to Sunday from 8am to 9pm.

IQOS SUPPORT GERMANY

Use our YouTube Channel.

Support around the clock, with interesting how-to videos and up-to-date tutorials: You’ll find many helpful videos on our YouTube Channel.

IQOS CARE GERMANY
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This website is intended only for users of nicotine or tobacco products who are over 18.

We Care

This website contains information about our new products and we need your age to make sure that you are an adult in Germany who would otherwise continue to smoke or use nicotine products. Our nicotine and tobacco products are not an alternative to quitting and are not designed as cessation aids. They are not risk free. They contain nicotine, which is addictive. Only for use by adults. Please visit the "Important Information" page of this website for further risk information.