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How can I reset my IQOS device?

Every IQOS model can be reset very easily, such as in the event of a device error (red LED). Please select your IQOS model to see further info.

IQOS 3 DUO

Press and hold the button on the pocket charger for 10 seconds until the LEDs turn off. When you release the button, all status LEDs should be turned off, then they should blink 3 times and then slowly light up again. This sequence provides confirmation for device reset.

If the device error hasn’t been rectified after performing a reset, then please refer to our online troubleshooting tool.
To online troubleshooting tool

IQOS 3

Press and hold the button on the pocket charger for 10 seconds until the LEDs turn off. When you release the button, all status LEDs should be turned off, then they should blink 3 times and then slowly light up again. This sequence provides confirmation for device reset.

If the device error hasn’t been rectified after performing a reset, then please refer to our online troubleshooting tool.
To online troubleshooting tool

IQOS 3 Multi

Press and hold the on/off button for 10 seconds and then release. The status LED will pulse to confirm the reset.

If the device error hasn’t been rectified after performing a reset, then please refer to our online troubleshooting tool.
To online troubleshooting tool

IQOS 2.4 Plus

Press the Bluetooth and power buttons on the pocket charger simultaneously for about 3 seconds and release. All LEDs should then blink briefly.

If the device error hasn’t been rectified after performing a reset, then please refer to our online troubleshooting tool.
To online troubleshooting tool

IQOS 2.4

Press the self-cleaning and power buttons on the pocket charger simultaneously for 3 seconds until all LEDs blink briefly.

Falls die Gerätestörung nach dem Zurücksetzen nicht behoben ist, nutzen Sie bitte unsere Online-Fehlerdiagnose.

If the device error hasn’t been rectified after performing a reset, then please refer to our online troubleshooting tool.
To online troubleshooting tool

What other IQOS users have been reading:

What does it mean when a red LED on my IQOS device lights up or is blinking?

What do the LEDs on my IQOS mean?

How does the IQOS online troubleshooting tool work?

Contact

Be it via chat, Facebook, or telephone: Here’s how you can reach IQOS CARE and the IQOS Support Team.

Chat with us.

Immediate support via IQOS LiveChat: You can reach us daily from 9am to 9pm.

IQOS Livechat

Ask a question on Facebook.

Tips & tricks from the experts: You can always reach IQOS CARE on Facebook Monday to Sunday from 9am to 9pm.

IQOS SUPPORT GERMANY

Use our YouTube Channel.

Support around the clock, with interesting how-to videos and up-to-date tutorials: You’ll find many helpful videos on our YouTube Channel.

IQOS CARE GERMANY

Chat with us.

Immediate support via IQOS LiveChat: You can reach us daily from 9am to 9pm.

IQOS Livechat

Ask a question on Facebook.

Tips & tricks from the experts: You can always reach IQOS CARE on Facebook Monday to Sunday from 9am to 9pm.

IQOS SUPPORT GERMANY

Use our YouTube Channel.

Support around the clock, with interesting how-to videos and up-to-date tutorials: You’ll find many helpful videos on our YouTube Channel.

IQOS CARE GERMANY
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