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What is the best way to clean my IQOS Holder?

For optimum performance and consistent flavor, you should clean your device regularly. First select your model to learn how to clean your IQOS properly.

IQOS 3 Duo

Cool holder sufficiently
Allow your IQOS 3 DUO holder to cool sufficiently before you start cleaning (at least 30 seconds after the last use).

Tap the holder
Remove the cap and tap the holder gently on a smooth surface to loosen tobacco residue.

Use the cleaning tool
Now remove the cap from the cleaning tool. Insert the cleaning tool straight into the holder until it reaches the bottom and then turn it gently.

Use cleaning stick
For more thorough cleaning of your IQOS 3 DUO holder, use IQOS cleaning sticks regularly, after around 20 tobacco sticks (please use carefully!) Be sure to not exert too much pressure and to not touch the heating blade.

Clean cap
Finally, you should also clean the inside of the cap of the IQOS 3 DUO.


IQOS 3

Cool holder sufficiently
Allow your IQOS 3 holder to cool sufficiently before you start cleaning (at least 30 seconds after the last use).

Tap the holder
Remove the cap and tap the holder gently on a smooth surface to loosen tobacco residue.

Use the cleaning tool
Now remove the cap from the cleaning tool. Insert the cleaning tool straight into the holder until it reaches the bottom and then turn it gently.

Use cleaning stick
For more thorough cleaning of your IQOS 3 holder, use IQOS cleaning sticks regularly, after around 20 tobacco sticks (please use carefully!) Be sure to not exert too much pressure and to not touch the heating blade.

Clean cap
Finally, you should also clean the inside of the cap of the IQOS 3.


IQOS 3 Multi

Cool holder sufficiently
Allow your IQOS 3 Multi to cool sufficiently before you start cleaning (at least 30 seconds after the last use). For best results, the cleaning tool should also be clean and in its original condition.

Tap the holder
Remove the cap gently tap on the device to remove tobacco residue.

Use the cleaning tool
Now remove the cap from the cleaning tool and carefully insert it straight into your IQOS 3 Multi until it touches the bottom and only then turn it several times.

Use cleaning stick
After around 20 tobacco sticks, your holder should be cleaned using an IQOS cleaning stick. Be sure to not exert too much pressure and to not touch the heating blade.

Clean cap
Finally, you should also clean the inside of the cap of the IQOS 3 Multi.


IQOS 2.4 Plus

Cool holder sufficiently
Allow the IQOS 2.4 Plus holder to cool sufficiently before you start cleaning (at least 30 seconds after the last use). For best results, the cleaning tool should also be clean and in its original condition.

Tap the holder
Remove the cap and tap the holder gently to loosen tobacco residue.

Use the cleaning tool
Now remove the cap from the IQOS cleaning tool. Insert the cleaning tool straight into the holder until it reaches the bottom and then turn it gently.

Use cleaning stick
For more thorough cleaning, use IQOS cleaning sticks regularly, after around 20 tobacco sticks (please use carefully!) Be sure to not exert too much pressure and to not touch the heating blade.

Clean cap
Finally, you should also clean the inside of the cap of the IQOS 2.4 Plus.


IQOS 2.4

Cool holder sufficiently
Allow your IQOS 2.4 holder to cool sufficiently before you start cleaning (at least 30 seconds after the last use). For best results, the cleaning stick should also be clean and in its original condition.

Tap the holder
Remove the cap and tap the holder gently to loosen tobacco residue.

Use the cleaning tool
Now remove the cap from the IQOS cleaning tool. Insert the cleaning tool straight into the holder until it reaches the bottom and then turn it gently.

Use cleaning stick
For more thorough cleaning, use IQOS cleaning sticks regularly, after around 20 tobacco sticks (please use carefully!) Be sure to not exert too much pressure and to not touch the heating blade.

Clean cap
Finally, you should also clean the inside of the cap of the IQOS 2.4.


What other IQOS users have been reading:

Where do I find the IQOS user guide?

What should I do if I’ve inserted a tobacco stick into the holder in the wrong direction?

How does IQOS work?

Contact

Be it via chat, Facebook, or telephone: Here’s how you can reach IQOS CARE and the IQOS Support Team.

Chat with us.

Immediate support via IQOS LiveChat: You can reach us daily from 8am to 9pm.

IQOS Livechat

Ask a question on Facebook.

Tips & tricks from the experts: You can always reach IQOS CARE on Facebook Monday to Sunday from 8am to 9pm.

IQOS SUPPORT GERMANY

Use our YouTube Channel.

Support around the clock, with interesting how-to videos and up-to-date tutorials: You’ll find many helpful videos on our YouTube Channel.

IQOS CARE GERMANY

Chat with us.

Immediate support via IQOS LiveChat: You can reach us daily from 8am to 9pm.

IQOS Livechat

Ask a question on Facebook.

Tips & tricks from the experts: You can always reach IQOS CARE on Facebook Monday to Sunday from 8am to 9pm.

IQOS SUPPORT GERMANY

Use our YouTube Channel.

Support around the clock, with interesting how-to videos and up-to-date tutorials: You’ll find many helpful videos on our YouTube Channel.

IQOS CARE GERMANY
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