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How do I know which IQOS model I own?

In just two steps, you can find out which IQOS model you have.

Step 1: Where is the holder?

Is the holder in an opening on the side of the pocket charger? Then you have an IQOS 3 DUO or IQOS 3.

You have to open the top of the pocket charger to get to the holder? Then you have an IQOS 2.4 Plus or IQOS 2.4.

The pocket charger and the holder are combined in one device? You own an IQOS 3 Multi.

Step 2: Compare holders

IQOS 3 DUO vs. IQOS 3
If the holder has two LEDs, then you have an IQOS 3 DUO.If the holder only has one LED, then it’s an IQOS 3.

IQOS 2.4 Plus vs. IQOS 2.4
Press the on/off button on the holder for around 3 seconds.
If the holder vibrates, then it is an IQOS 2.4 Plus.
If the holder does not vibrate, then you have an IQOS 2.4.


What other IQOS users have been reading:

What are the differences between IQOS models?

How can I check the battery charge level on my IQOS model?

Can I use the charging cable from another/earlier model for my IQOS model?

Contact

Be it via chat, Facebook, or telephone: Here’s how you can reach IQOS CARE and the IQOS Support Team.

Chat with us.

Immediate support via IQOS LiveChat: You can reach us daily from 8am to 9pm.

IQOS Livechat

Ask a question on Facebook.

Tips & tricks from the experts: You can always reach IQOS CARE on Facebook Monday to Sunday from 8am to 9pm.

IQOS SUPPORT GERMANY

Use our YouTube Channel.

Support around the clock, with interesting how-to videos and up-to-date tutorials: You’ll find many helpful videos on our YouTube Channel.

IQOS CARE GERMANY

Chat with us.

Immediate support via IQOS LiveChat: You can reach us daily from 8am to 9pm.

IQOS Livechat

Ask a question on Facebook.

Tips & tricks from the experts: You can always reach IQOS CARE on Facebook Monday to Sunday from 8am to 9pm.

IQOS SUPPORT GERMANY

Use our YouTube Channel.

Support around the clock, with interesting how-to videos and up-to-date tutorials: You’ll find many helpful videos on our YouTube Channel.

IQOS CARE GERMANY
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We Care

This website contains information about our new products and we need your age to make sure that you are an adult in Germany who would otherwise continue to smoke or use nicotine products. Our nicotine and tobacco products are not an alternative to quitting and are not designed as cessation aids. They are not risk free. They contain nicotine, which is addictive. Only for use by adults. Please visit the "Important Information" page of this website for further risk information.