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How do I know which IQOS model I own?

In just two steps, you can find out which IQOS model you have.

Step 1: Where is the holder?

Is the holder in an opening on the side of the pocket charger? Then you have an IQOS 3 DUO or IQOS 3.

You have to open the top of the pocket charger to get to the holder? Then you have an IQOS 2.4 Plus or IQOS 2.4.

The pocket charger and the holder are combined in one device? You own an IQOS 3 Multi.

Step 2: Compare holders

If the holder has two LEDs, then you have an IQOS 3 DUO.If the holder only has one LED, then it’s an IQOS 3.

IQOS 2.4 Plus vs. IQOS 2.4
Press the on/off button on the holder for around 3 seconds.
If the holder vibrates, then it is an IQOS 2.4 Plus.
If the holder does not vibrate, then you have an IQOS 2.4.


Be it via chat, Facebook, or telephone: Here’s how you can reach IQOS CARE and the IQOS Support Team.

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