CONTINUE
IQOS 3 Duo
A solid red or blinking red LED on the holder indicates that there is a device error or that the heating element has broken off.
In the event of a device error, perform a device reset.
If the device reset has not resolved the issue, or if you suspect the heating blade has broken off, then launch the online troubleshooting tool.
A solid or blinking LED on the pocket charger means you should use the corresponding IQOS USB power adapter and charging cable to recharge, or that you need to clean the battery contacts.
If you have any further questions, please contact IQOS LiveChat, IQOS CARE at 0800 - 1114 767, or a staff member at an IQOS Store near you.
In the event of a device error, perform a device reset.
If the device reset has not resolved the issue, or if you suspect the heating blade has broken off, then launch the online troubleshooting tool.
A solid or blinking LED on the pocket charger means you should use the corresponding IQOS USB power adapter and charging cable to recharge, or that you need to clean the battery contacts.
If you have any further questions, please contact IQOS LiveChat, IQOS CARE at 0800 - 1114 767, or a staff member at an IQOS Store near you.
IQOS 3
A solid red or blinking red LED on the holder indicates that there is a device error or that the heating element has broken off.
In the event of a device error, perform a device reset.
If the device reset has not resolved the issue, or if you suspect the heating blade has broken off, then launch the online troubleshooting tool.
A solid or blinking LED on the pocket charger means you should use the corresponding IQOS USB power adapter and charging cable to recharge, or that you need to clean the battery contacts.
If you have any further questions, please contact IQOS LiveChat, IQOS CARE at 0800 - 1114 767, or a staff member at an IQOS Store near you.
In the event of a device error, perform a device reset.
If the device reset has not resolved the issue, or if you suspect the heating blade has broken off, then launch the online troubleshooting tool.
A solid or blinking LED on the pocket charger means you should use the corresponding IQOS USB power adapter and charging cable to recharge, or that you need to clean the battery contacts.
If you have any further questions, please contact IQOS LiveChat, IQOS CARE at 0800 - 1114 767, or a staff member at an IQOS Store near you.
IQOS 3 Multi
A solid red or blinking red LED indicates there is a device error or that the heating element has broken off.
In the event of a device error, perform a device reset.
If the device reset has not resolved the issue, or if you suspect the heating blade has broken off, then launch the online troubleshooting tool.
A red LED may also mean you are using your device outside of the recommended temperature range (0°C to 50°C).
If you have any further questions, please contact IQOS LiveChat, IQOS CARE at 0800 - 1114 767, or a staff member at an IQOS Store near you.
In the event of a device error, perform a device reset.
If the device reset has not resolved the issue, or if you suspect the heating blade has broken off, then launch the online troubleshooting tool.
A red LED may also mean you are using your device outside of the recommended temperature range (0°C to 50°C).
If you have any further questions, please contact IQOS LiveChat, IQOS CARE at 0800 - 1114 767, or a staff member at an IQOS Store near you.
IQOS 2.4 Plus
A solid or blinking red LED indicates there is a device error, the heating element has been broken, the device is exposed to an extreme temperature, or the battery contacts need to be cleaned. Proceed as follows:
- Make sure ambient temperature is between 10°C and 40°C.
- If necessary, clean the battery contacts.
- In the event of a device error, perform a device reset.
- If the device reset has not resolved the issue, or if you suspect the heating blade has broken off, then launch the online troubleshooting tool.
IQOS 2.4
A solid or blinking red LED indicates there is a device error, the heating element has been broken, the device is exposed to an extreme temperature, or the battery contacts need to be cleaned. Proceed as follows:
- Make sure ambient temperature is between 10°C and 40°C.
- If necessary, clean the battery contacts.
- In the event of a device error, perform a device reset.
- If the device reset has not resolved the issue, or if you suspect the heating blade has broken off, then launch the online troubleshooting tool.
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