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What does it mean when a red LED on my IQOS device lights up or is blinking?

IQOS 3 Duo

A solid red or blinking red LED on the holder indicates that there is a device error or that the heating element has broken off.
In the event of a device error, perform a device reset.
If the device reset has not resolved the issue, or if you suspect the heating blade has broken off, then launch the online troubleshooting tool.

A solid or blinking LED on the pocket charger means you should use the corresponding IQOS USB power adapter and charging cable to recharge, or that you need to clean the battery contacts.

If you have any further questions, please contact IQOS LiveChat, IQOS CARE at 0800 - 1114 767, or a staff member at an IQOS Store near you.

IQOS 3

A solid red or blinking red LED on the holder indicates that there is a device error or that the heating element has broken off.
In the event of a device error, perform a device reset.
If the device reset has not resolved the issue, or if you suspect the heating blade has broken off, then launch the online troubleshooting tool.

A solid or blinking LED on the pocket charger means you should use the corresponding IQOS USB power adapter and charging cable to recharge, or that you need to clean the battery contacts.

If you have any further questions, please contact IQOS LiveChat, IQOS CARE at 0800 - 1114 767, or a staff member at an IQOS Store near you.

IQOS 3 Multi

A solid red or blinking red LED indicates there is a device error or that the heating element has broken off.
In the event of a device error, perform a device reset.
If the device reset has not resolved the issue, or if you suspect the heating blade has broken off, then launch the online troubleshooting tool.

A red LED may also mean you are using your device outside of the recommended temperature range (0°C to 50°C).

If you have any further questions, please contact IQOS LiveChat, IQOS CARE at 0800 - 1114 767, or a staff member at an IQOS Store near you.

IQOS 2.4 Plus

A solid or blinking red LED indicates there is a device error, the heating element has been broken, the device is exposed to an extreme temperature, or the battery contacts need to be cleaned. Proceed as follows:
  • Make sure ambient temperature is between 10°C and 40°C.
  • If necessary, clean the battery contacts.
  • In the event of a device error, perform a device reset.
  • If the device reset has not resolved the issue, or if you suspect the heating blade has broken off, then launch the online troubleshooting tool.
If you have any further questions, please contact IQOS LiveChat, IQOS CARE at 0800 - 1114 767, or a staff member at an IQOS Store near you.

IQOS 2.4

A solid or blinking red LED indicates there is a device error, the heating element has been broken, the device is exposed to an extreme temperature, or the battery contacts need to be cleaned. Proceed as follows:
  • Make sure ambient temperature is between 10°C and 40°C.
  • If necessary, clean the battery contacts.
  • In the event of a device error, perform a device reset.
  • If the device reset has not resolved the issue, or if you suspect the heating blade has broken off, then launch the online troubleshooting tool.
If you have any further questions, please contact IQOS LiveChat, IQOS CARE at 0800 - 1114 767, or a staff member at an IQOS Store near you.

What other IQOS users have been reading:

How can I reset my IQOS device?

What do the LEDs on my IQOS mean?

How does the IQOS online troubleshooting tool work?

Contact

Be it via chat, Facebook, or telephone: Here’s how you can reach IQOS CARE and the IQOS Support Team.

Chat with us.

Immediate support via IQOS LiveChat: You can reach us daily from 8am to 9pm.

IQOS Livechat

Ask a question on Facebook.

Tips & tricks from the experts: You can always reach IQOS CARE on Facebook Monday to Sunday from 8am to 9pm.

IQOS SUPPORT GERMANY

Use our YouTube Channel.

Support around the clock, with interesting how-to videos and up-to-date tutorials: You’ll find many helpful videos on our YouTube Channel.

IQOS CARE GERMANY

Chat with us.

Immediate support via IQOS LiveChat: You can reach us daily from 8am to 9pm.

IQOS Livechat

Ask a question on Facebook.

Tips & tricks from the experts: You can always reach IQOS CARE on Facebook Monday to Sunday from 8am to 9pm.

IQOS SUPPORT GERMANY

Use our YouTube Channel.

Support around the clock, with interesting how-to videos and up-to-date tutorials: You’ll find many helpful videos on our YouTube Channel.

IQOS CARE GERMANY
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