CONTINUE
IQOS 3 Duo
In the event of a device error, perform a device reset.
If the device reset has not resolved the issue, or if you suspect the heating blade has broken off, then launch the online troubleshooting tool.
A solid or blinking LED on the pocket charger means you should use the corresponding IQOS USB power adapter and charging cable to recharge, or that you need to clean the battery contacts.
If you have any further questions, please contact IQOS LiveChat, IQOS CARE at 0800 - 1114 767, or a staff member at an IQOS Store near you.
IQOS 3
In the event of a device error, perform a device reset.
If the device reset has not resolved the issue, or if you suspect the heating blade has broken off, then launch the online troubleshooting tool.
A solid or blinking LED on the pocket charger means you should use the corresponding IQOS USB power adapter and charging cable to recharge, or that you need to clean the battery contacts.
If you have any further questions, please contact IQOS LiveChat, IQOS CARE at 0800 - 1114 767, or a staff member at an IQOS Store near you.
IQOS 3 Multi
In the event of a device error, perform a device reset.
If the device reset has not resolved the issue, or if you suspect the heating blade has broken off, then launch the online troubleshooting tool.
A red LED may also mean you are using your device outside of the recommended temperature range (0°C to 50°C).
If you have any further questions, please contact IQOS LiveChat, IQOS CARE at 0800 - 1114 767, or a staff member at an IQOS Store near you.
IQOS 2.4 Plus
- Make sure ambient temperature is between 10°C and 40°C.
- If necessary, clean the battery contacts.
- In the event of a device error, perform a device reset.
- If the device reset has not resolved the issue, or if you suspect the heating blade has broken off, then launch the online troubleshooting tool.
IQOS 2.4
- Make sure ambient temperature is between 10°C and 40°C.
- If necessary, clean the battery contacts.
- In the event of a device error, perform a device reset.
- If the device reset has not resolved the issue, or if you suspect the heating blade has broken off, then launch the online troubleshooting tool.
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Frequently asked questions on the IQOS tobacco heater
Here are the answers to the most frequently asked questions on IQOS.
FAQ
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