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IQOS 3 DUO
White LEDs signal that the IQOS 3 DUO is carrying out one of various operations (e.g. charging, resetting, operational readiness, full charge), or that the pocket charger is no longer in a suitable temperature range.
A red LED indicates an error.
A red LED indicates an error.
Red lights on the pocket charger:
Holder display light is blinking red: Holder malfunction, holder has no charge, or the heating blade has broken off.
Bottom pocket charger light is blinking red: Please reset the device.
Bottom pocket charger light is blinking red: Please reset the device.
Red lights on the holder:
Holder light is blinking red: Heating blade has broken off or holder malfunction. Please reset the device.
White light on the holder:
The two white LEDs on the holder indicate charge level. Two illuminated LEDs indicate you can consume two HEETS tobacco sticks with the charge on the holder. If one LED is illuminated, then you can enjoy one further HEETS tobacco stick.
Holder light is blinking white: The device is not within the operating temperature range (0°C to 50°C) or the holder needs to be fully recharged using the pocket charger.
Reset your device if your device has a solid or blinking red LED. More information
A device reset didn’t resolve the problem? Then launch the online troubleshooting tool.
Need further assistance? If you require further assistance, please contact IQOS LiveChat, IQOS CARE at 0800 - 1114 767, or a staff member at an IQOS Store near you.
Holder light is blinking white: The device is not within the operating temperature range (0°C to 50°C) or the holder needs to be fully recharged using the pocket charger.
Reset your device if your device has a solid or blinking red LED. More information
A device reset didn’t resolve the problem? Then launch the online troubleshooting tool.
Need further assistance? If you require further assistance, please contact IQOS LiveChat, IQOS CARE at 0800 - 1114 767, or a staff member at an IQOS Store near you.
IQOS 3
A white LED indicates that your IQOS 3 is performing one of multiple operations (such as charging or resetting), or that it is ready for use or fully charged.
A red light always indicates that there is an error on the device.
A red light always indicates that there is an error on the device.
Red lights on the pocket charger:
The lower charger light is blinking red: The device is being operated outside of the operating temperature range (between 0°C and 50°C). Please change to the right temperature range for operation.
Red light on the holder:
Holder status light is blinking red: Briefly press the power button on the holder. If the light is solid red, then the holder is not charged or is outside the operating temperature. If the light is blinking red, then the heating blade is defective or there is a malfunction on the holder.
Lights during charging:
The status light is blinking white: IQOS 3 is charging.
The status light is solid white, blinks three times, and turns off: IQOS 3 is more than 75% charged.
Reset your device if your device has a solid or blinking red LED. More information
A device reset didn’t resolve the problem? Then launch the online troubleshooting tool.
Need further assistance? If you require further assistance, please contact IQOS LiveChat, IQOS CARE at 0800 - 1114 767, or a staff member at an IQOS Store near you.
The status light is solid white, blinks three times, and turns off: IQOS 3 is more than 75% charged.
Reset your device if your device has a solid or blinking red LED. More information
A device reset didn’t resolve the problem? Then launch the online troubleshooting tool.
Need further assistance? If you require further assistance, please contact IQOS LiveChat, IQOS CARE at 0800 - 1114 767, or a staff member at an IQOS Store near you.
IQOS 3 Multi
A white LED indicates that your IQOS 3 Multi is performing one of multiple operations (such as charging or resetting), or that it is ready for use or fully charged.
A red light indicates that there is an error on the device.
A red light indicates that there is an error on the device.
Red light:
The LED is blinking red: There is a malfunction. First try resetting your device. If that doesn’t work, then launch the online troubleshooting tool.
White light:
The LED is blinking white: The device is being operated outside the suitable temperature range (between 0°C and 50°C). Try to warm the device in your hand for about 1 minute, or let it cool down.
Reset your device if your device has a solid or blinking red LED. More information
A device reset didn’t resolve the problem? Then launch the online troubleshooting tool.
Need further assistance? If you require further assistance, please contact IQOS LiveChat, IQOS CARE at 0800 - 1114 767, or a staff member at an IQOS Store near you.
A device reset didn’t resolve the problem? Then launch the online troubleshooting tool.
Need further assistance? If you require further assistance, please contact IQOS LiveChat, IQOS CARE at 0800 - 1114 767, or a staff member at an IQOS Store near you.
IQOS 2.4 Plus
A white LED indicates that your IQOS 2.4 Plus is performing one of multiple operations (such as charging or resetting), or that it is ready for use or fully charged.
A red light indicates that there is an error on the device.
A red light indicates that there is an error on the device.
Red lights on the pocket charger:
The lower LED on the charger is blinking red: Clean the battery contacts. Make sure your device is within the operating temperature range (between 10°C and 40°C). If that does not solve the problem, please reset the device.
The upper LED on the charger is blinking red: There is a problem with the holder. Clean the holder. Check whether the heating blade has broken off. Launch the online troubleshooting tool.
The upper LED on the charger is blinking red: There is a problem with the holder. Clean the holder. Check whether the heating blade has broken off. Launch the online troubleshooting tool.
Red light on the holder:
Holder status light is blinking red: The heating blade is defective, or there is a malfunction on the holder. Reset your device. If the problem persists, then launch the online troubleshooting tool.
Holder status light is blinking red: The device is outside the operating temperature range (between 0°C and 40°C). Warm the holder in your hand for about 1 minute, or let it cool down.
Holder status light is blinking red: The device is outside the operating temperature range (between 0°C and 40°C). Warm the holder in your hand for about 1 minute, or let it cool down.
Reset your device if your device has a solid or blinking red LED. More information
A device reset didn’t resolve the problem? Then launch the online troubleshooting tool.
Need further assistance? If you require further assistance, please contact IQOS LiveChat, IQOS CARE at 0800 - 1114 767, or a staff member at an IQOS Store near you.
A device reset didn’t resolve the problem? Then launch the online troubleshooting tool.
Need further assistance? If you require further assistance, please contact IQOS LiveChat, IQOS CARE at 0800 - 1114 767, or a staff member at an IQOS Store near you.
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Frequently asked questions on the IQOS tobacco heater
Here are the answers to the most frequently asked questions on IQOS.
FAQ
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