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What has been changed in the new HEETS tobacco stick?

The tobacco is now folded differently.

We are continuously working on the quality of our HEETS tobacco sticks. That why we recently made a change: We increased the spacing in the tobacco and also changed the way the tobacco is folded in the tobacco sticks.

What does that mean for you?

For you, this change in HEETS tobacco sticks means one thing above all: HEETS tobacco sticks are now much easier to insert into a holder thanks to the increased spacing. This ensures consistent tobacco enjoyment from the first puff to the last.

No effect on flavor or duration.

There is no change in the duration of consumption for HEETS tobacco sticks nor their flavor. Nor has anything been changed about the tobacco blends. Rather, these changes have simplified use, i.e. the tobacco stick’s insertion into the holder.

What other IQOS users have been reading:

What are the components in a HEETS tobacco stick?

Why are HEETS shorter than cigarettes?

What HEETS flavors are available?

Contact

Be it via chat, Facebook, or telephone: Here’s how you can reach IQOS CARE and the IQOS Support Team.

Chat with us.

Immediate support via IQOS LiveChat: You can reach us daily from 8am to 9pm.

IQOS Livechat

Ask a question on Facebook.

Tips & tricks from the experts: You can always reach IQOS CARE on Facebook Monday to Sunday from 8am to 9pm.

IQOS SUPPORT GERMANY

Use our YouTube Channel.

Support around the clock, with interesting how-to videos and up-to-date tutorials: You’ll find many helpful videos on our YouTube Channel.

IQOS CARE GERMANY

Chat with us.

Immediate support via IQOS LiveChat: You can reach us daily from 8am to 9pm.

IQOS Livechat

Ask a question on Facebook.

Tips & tricks from the experts: You can always reach IQOS CARE on Facebook Monday to Sunday from 8am to 9pm.

IQOS SUPPORT GERMANY

Use our YouTube Channel.

Support around the clock, with interesting how-to videos and up-to-date tutorials: You’ll find many helpful videos on our YouTube Channel.

IQOS CARE GERMANY
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We Care

This website contains information about our new products and we need your age to make sure that you are an adult in Germany who would otherwise continue to smoke or use nicotine products. Our nicotine and tobacco products are not an alternative to quitting and are not designed as cessation aids. They are not risk free. They contain nicotine, which is addictive. Only for use by adults. Please visit the "Important Information" page of this website for further risk information.