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YOUR FIRST
STEPS WITH IQOS

Welcome to IQOS. Here you’ll find information on the best way to get started. You can also register your IQOS device for free and sign up for IQOS CARE PLUS at no charge.

Select your model:

  • QUICK START

  • CHARGING THE DEVICE

  • CLEANING THE DEVICE

  • USER GUIDE

Quick start IQOS 3 DUO

Quick start IQOS 3 DUO

Be sure the IQOS 3 DUO Holder and Pocket Charger are charged (more on this under Charging the device). To turn your device on, press and hold the power button on the Pocket Charger until the LEDs indicate the charge status. Use the status LEDs to check the battery level on the IQOS Holder. If both LEDs are lit, then the device is fully charged and the Holder can be used two times. If only one LED is lit, then it can only be used once. If neither of the LEDs is lit, then the Holder needs to be recharged.

Open the Pocket Charger and take out the charged Holder.

Now press and hold the on/off button until the Holder vibrates. This is when the heating phase begins.

During the heating phase, use light pressure to slide the tobacco stick to the silver line in the Holder (Important: be sure the tobacco stick goes in straight in order to avoid damage to the heating blade).

As soon as the heating phase has ended, the IQOS 3 DUO Holder will vibrate again two times and the LED will remain white to indicate that your device is now ready for use. Consumption duration is approximately the same as one cigarette.

When the first LED on the Holder goes out, then it can be used one further time. When the second LED on the Holder goes out, then your IQOS 3 DUO Holder needs to be recharged before you can use another tobacco stick.

Before recharging or using the Holder, simply push the lid back and remove the used tobacco stick.

Charging the IQOS 3 DUO

Charging the IQOS 3 DUO

Charge the IQOS 3 DUO Pocket Charger:

You can check the charge level on the Pocket Charger by briefly pressing the power button.

If neither of the LEDs lights up, then turn your IQOS 3 DUO Pocket Charger on. To do so, press and hold the button on the Pocket Charger for four seconds.

If the LEDs still don’t light up or if the charge level is low, then charge your device using the corresponding IQOS charging cable and USB adapter.

After 20 HEETS tobacco sticks, the Pocket Charger needs to be charged again.

Charge the IQOS 3 DUO Holder:

To continue using the IQOS 3 Duo Holder, it needs to be recharged by no later than after each second use.

As necessary, lift the lid and remove the used HEETS tobacco stick.

Open the Pocket Charger lid and place the Holder onto the charged Pocket Charger with the charging contact toward the bottom.

Close the cover. As long as the LEDs are blinking, the IQOS 3 DUO Holder is still charging. As soon as the LEDs remain lit, your IQOS 3 DUO Holder is ready for use.

The current charge level on the Holder can be checked by briefly pressing the on/off button on the Holder. If both LEDs light up, then your Holder is charged for 2 uses in a row. If only one LED lights up, then one further use is possible without recharging beforehand.

Cleaning the IQOS 3 DUO

Cleaning the IQOS 3 DUO

For consistent tobacco flavor, daily cleaning is recommended using the IQOS Cleaning Stick:

Be sure to let your IQOS 3 DUO Holder cool down fully before you start cleaning (at least 30 seconds after the last use).

Remove the lid and gently tap the Holder on a smooth surface in order to loosen the residue tobacco.

Now remove the lid from the Cleaning Stick. Keep the Cleaning Stick straight and insert it to the bottom of the Holder, and then turn it gently.

To be thorough in cleaning your IQOS 3 DUO Holder, use the IQOS Cleaning Sticks regularly after around 20 tobacco sticks (please use carefully!). Be sure not to exert too much pressure and to not touch the heating blade.

As a final step, you should clean the inside of the lid on the IQOS 3 DUO.

IQOS 3 DUO User Guide

IQOS 3 DUO User Guide

You’ll find all IQOS 3 DUO information in the original IQOS 3 DUO User Guide, which you can simply download here as a PDF.

Quick start IQOS 3

Quick start IQOS 3

Be sure the IQOS 3 DUO Holder and Pocket Charger are charged (more on this under Charging the device). To turn your device on, press and hold the power button on the Pocket Charger until the LEDs show the charge status.

Open the Pocket Charger and take out the charged Holder.

Now press and hold the on/off button until the Holder vibrates. This is when the heating phase begins.

During the heating phase, use light pressure to slide the tobacco stick to the silver line in the Holder (Important: be sure the tobacco stick goes in straight in order to avoid damage to the heating blade).

As soon as the heating phase has ended, the IQOS 3 Holder will vibrate again two times and the LED will remain white to indicate that your device is now ready for use. Consumption duration is approximately the same as one cigarette.

When the LEDs on the Holder go out it can no longer be used. To use further HEETS tobacco sticks, recharge your Holder.

Before recharging or using the Holder, simply push the lid back and remove the used tobacco stick.

Tip: Briefly roll the HEET stick between your fingers before use to make insertion easier.

Charging the IQOS 3

Charging the IQOS 3

Charge the IQOS 3 Pocket Charger:

You can check the charge level on the Pocket Charger by briefly pressing the power button.

If neither of the LEDs lights up, then turn your IQOS 3 Pocket Charger on. To do so, hold the button on the Pocket Charger for four seconds.

If the LEDs still don’t light up or if the charge level is low, then charge your device using the corresponding IQOS charging cable and USB adapter.

After using 20 HEETS tobacco sticks, the Pocket Charger will need to be charged again.

Charge the IQOS 3 Holder:

To continue using the IQOS 3 Holder, it needs to be recharged by no later than after each second use.

As necessary, lift the lid and remove the used HEETS tobacco stick.

Open the Pocket Charger lid and place the Holder onto the charged Pocket Charger with the charging contact toward the bottom.

Close the cover. The small LED will start to blink. As long as it is blinking, the Holder is charging.

Wait a few minutes until the LED is no longer blinking. Your IQOS 3 Holder is now ready for use.

Cleaning the IQOS 3

Cleaning the IQOS 3

For consistent tobacco flavor, always keep your IQOS clean. That’s very easy to do with the IQOS Cleaning Stick.

Be sure to let your IQOS 3 Holder cool down fully before you start cleaning (at least 30 seconds after the last use).

Remove the lid and gently tap the Holder on a smooth surface in order to loosen the residue tobacco.

Now remove the lid from the Cleaning Stick. Keep the Cleaning Stick straight and insert it to the bottom of the Holder, and then turn it gently.

To be thorough in cleaning your IQOS 3 Holder, use the IQOS Cleaning Sticks regularly after around 20 tobacco sticks (please use carefully!). Be sure not to exert too much pressure and not to touch the heating blade.

As a final step, you should clean the inside of the lid on the IQOS 3.

IQOS 3 User Guide

IQOS 3 User Guide

You’ll find all IQOS 3 information in the original IQOS 3 User Guide, which you can simply download here as a PDF.

Quick start IQOS 3 Multi

Quick start IQOS 3 Multi

Be sure the IQOS 3 Multi is charged (more on this under Charging the device). To turn your device on, press and hold the on/off button for four seconds.

Gently slide the latch to the side.

Press and hold the on/off button until the Holder vibrates. This is when the heating phase begins.

During the heating phase, use light pressure to slide the tobacco stick to the silver line in the Holder (Important: be sure the tobacco stick goes in straight in order to avoid damage to the heating blade).

As soon as the heating phase has ended, the IQOS 3 Multi will vibrate again two times and the LED will remain white to indicate that your device is now ready for use. Consumption duration is approximately the same as one cigarette.

When the LED blinks and your device vibrates two times again, the tobacco stick is almost done.

When the LED goes out, simply slide the lid up and remove the used HEETS tobacco stick.

With your IQOS 3 Multi, you can enjoy up to 10 HEETS tobacco sticks without having to recharge.

Tip: Briefly roll the HEET stick between your fingers before use to make insertion easier.

Charging the IQOS 3 Multi

Charging the IQOS 3 Multi

Press the on/off button on your IQOS Multi: The LED display on the bottom will indicate the battery charge level.

If the battery in your IQOS 3 Multi is empty, use the corresponding IQOS charging cable and USB adapter to recharge. Your IQOS is charged once the light bar is blinking.

It takes 75 minutes to fully charge the IQOS 3 Multi.

Once the light bar is fully lit, your IQOS 3 Multi is ready to be used again.

Cleaning the IQOS 3 Multi

Cleaning the IQOS 3 Multi

For consistent tobacco flavor, daily cleaning is recommended using the IQOS Cleaning Stick:

Be sure to let your IQOS 3 Multi cool down fully before you start cleaning (at least 30 seconds after the last use). For best results, the Cleaning Stick should be kept clean and in its original state.

Remove the lid and tap the device gently in order to loosen the residue tobacco.

Now remove the lid from the Cleaning Stick. Keep the Cleaning Stick straight and carefully insert it into your IQOS 3 Multi until it touches the bottom. Turn it multiple times only after it has reached the bottom.

Your Holder should be cleaned using the IQOS Cleaning Sticks after around 20 tobacco sticks. Be sure not to exert too much pressure and not to touch the heating blade.

As a final step, you should clean the inside of the lid on the IQOS 3 Multi.

IQOS 3 Multi User Guide

IQOS 3 Multi User Guide

Need the original IQOS 3 Multi User Guide featuring all of the important information? It’s available for download here as a PDF.

Quick start IQOS 2.4 Plus

Quick start IQOS 2.4 Plus

Be sure the IQOS 2.4 Plus Holder and Pocket Charger are charged (more on this under Charging the device). To turn your device on, press and hold the power button on the Pocket Charger until the LEDs show the charge status.

Open the Pocket Charger and remove the charged Holder.

Press and hold the on/off button until the Holder vibrates. This is when the heating phase begins.

During the heating phase, use light pressure to slide the tobacco stick to the silver line in the Holder (Important: be sure the tobacco stick goes in straight in order to avoid damage to the heating blade).

As soon as the heating phase has ended, the LED will remain white to indicate that your device is now ready for use. Consumption duration is approximately the same as one cigarette.

When the LED on the Holder goes out, then it cannot be used further. Recharge your Holder to use more HEETS tobacco sticks.

Before recharging the Holder, simply push the lid back and remove the used tobacco stick.

Tip: Briefly roll the HEET stick between your fingers before use to make insertion easier.

Charging the IQOS 2.4 Plus

Charging the IQOS 2.4 Plus

Charge the IQOS 2.4 Pocket Charger:

You can check the charge level on the Pocket Charger by briefly pressing the power button.

If neither of the LEDs lights up, then turn your IQOS 2.4 Plus Pocket Charger on. To do so, hold the button on the Pocket Charger for four seconds.

If the LEDs still don’t light up or if the charge level is low, then charge your device using the corresponding IQOS charging cable and USB adapter.

After using 20 HEETS tobacco sticks, the Pocket Charger will need to be charged again./p>

Charge the IQOS 2.4 Plus Holder:

To continue using the IQOS 2.4 Plus Holder, it needs to be recharged after each use.

As necessary, lift the lid and remove the used HEETS tobacco stick.

Open the Pocket Charger lid and place the Holder onto the charged Pocket Charger with the charging contact toward the bottom.

Close the cover. The small LED will start to blink. As long as it is blinking, the Holder is charging.

The LED will turn off after around 4 minutes and your Holder will be ready for use again.

Cleaning the IQOS 2.4 Plus

Cleaning the IQOS 2.4 Plus

For consistent tobacco flavor, always keep your IQOS 2.4 Plus clean. That’s very easy to do with the IQOS Cleaning Stick.

Be sure to let your IQOS 2.4 Plus Holder cool down fully before you start cleaning (at least 30 seconds after the last use). For best results, the Cleaning Stick should be kept clean and in its original state.

Remove the lid and gently tap on the Holder to loosen the residue tobacco.

Now remove the lid from the Cleaning Stick. Keep the Cleaning Stick straight and insert it to the bottom of the Holder, and then turn it gently.

To achieve more thorough cleaning, use the IQOS Cleaning Sticks regularly after around 20 tobacco sticks (please use carefully!). Be sure not to exert too much pressure and to not touch the heating blade.

As a final step, you should clean the inside of the lid on the IQOS 2.4.

IQOS 2.4 Plus User Guide

IQOS 2.4 Plus User Guide

SNeed the original User Guide featuring all of the important information about IQOS 2.4 Plus? It’s available for download here as a PDF

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