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FAQ

VOUCHERS & CODES

How do I redeem a voucher?

To redeem your voucher code, you must be registered and logged in to IQOS.com. You can redeem your voucher in the shopping cart during the first step of ordering. To do so, enter the voucher code in the "Redeem voucher code" field. The purchase amount will then be reduced by the value of the voucher. Then confirm using the "Continue to payment" button. Please note that vouchers cannot be combined.

How do I cancel the voucher?

Do you want to delete a voucher that has already been entered? Then click on the "X" in the price listing. Vouchers are normally only valid for a limited time and can only be used for a product in the shopping cart. If you have any questions, simply contact IQOS CARE by phone at 0800 – 1114 767.

Why can I not redeem my €15 voucher code?

There may be several reasons for an error message. To redeem your IQOS voucher code, you must be registered and logged in to IQOS.com. The voucher code can only be used for one product (everything except for HEETS tobacco sticks and limited edition products like kits and holders). If the product price is lower than €15, the code loses its value after being redeemed. This means the code expires after being redeemed and cannot be used again. If you continue to have trouble resolving your issue, please contact IQOS CARE by phone at 0800 – 1114 767.

Can I redeem additional vouchers during a promotion (for example, a price reduction)?

Yes. You may redeem an additional code (for example, your friend code) in your shopping cart during a promotion.

I recommended IQOS to a friend*. When will I receive my €15 IQOS voucher code?

Once you have recruited a friend with your personal IQOS Friends Code, this friend must register to our IQOS database. If this friend then enters and confirms the code when purchasing an IQOS kit, you will receive a €15 voucher code to be redeemed at IQOS.com within 48 hours. * adult smokers only

My friend forgot to enter and confirm my IQOS Friends Code. Can it be retroactively applied?

Unfortunately, it is not possible to retroactively assign an IQOS Friends Code.

What happens to the remaining value of my voucher if the shopping cart amount is less than the voucher value?

The remaining amount expires when the shopping cart amount is lower than €15. Unfortunately, repeated use of the code or cash payment of the remaining amount is not possible.

Can I redeem the code for all the items in the shop?

HEETS tobacco sticks and limited edition products (kits, holders) are excluded from this promotion.

How long is my code valid?

The validity of your code is given in the email in which you received your code. Please note that this voucher code can only be used once and that the validity period of the code is limited and cannot be extended.

Why can’t I redeem my coupon for the special registration offer?

Please note the coupon code can only be used one time and is valid for a certain period of time. The period of validity cannot be extended.

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