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FAQ

CLUB-POINTS

The IQOS CLUB is a club exclusively for IQOS users. Club members enjoy many benefits in the IQOS CLUB depending on status, such as birthday surprises, invitations to events, and exclusive pre-sales.

You can also exchange IQOS POINTS for attractive rewards in the IQOS CLUB Rewards Shop. Registration and membership in the IQOS CLUB are free of charge.
Registration and membership with the IQOS CLUB will always be free of charge.
There are various ways to collect IQOS POINTS. The most popular are:
  • Using the IQOS Friends Code (also called IQOS Freundschaftscode in German) to recommend IQOS to friends1.
  • Participate in special IQOS CLUB offers.
  • Register a second device.
Collected points can be exchanged for attractive rewards in the IQOS CLUB Rewards Shop at any time.
1Adult smokers only
You can collect IQOS POINTS in the IQOS CLUB and then exchange them for valuable rewards in the Rewards Shop.

Depending on their status level, IQOS CLUB members also enjoy further benefits, such as exclusive pre-sales and event invitations, special premium services, birthday surprises, and much more.
IQOS POINTS are the currency for the IQOS CLUB Rewards Shop: You can exchange your points for attractive benefits there.

One IQOS POINT corresponds to a value of 10 cents in the IQOS CLUB Rewards Shop. You receive IQOS POINTS for certain activities, such as when you recommend IQOS to friends1 or participate in IQOS CLUB activities.
1Adult smokers only
One IQOS POINT corresponds to a value of 10 cents in the IQOS CLUB Rewards Shop.
IQOS POINTS can be exchanged for attractive rewards in the IQOS CLUB Rewards Shop at any time.

One IQOS POINT corresponds to 10 cents. You’ll keep any points that don’t get used during a redemption. IQOS POINTS cannot be paid out or credited (money transfer).
In the IQOS CLUB Rewards Shop, IQOS CLUB members can redeem IQOS POINTS they’ve collected in exchange for valuable rewards. The Rewards Shop has many of the products featured in the IQOS Online Shop.
Yes, as an IQOS CLUB member, you’ll receive special offers and special promotions on a regular basis.

Depending on status level, they may include discount campaigns, pre-sales, or special promotions. CLUB members will be informed in advance of all current promotions and offers via e-mail.
The more total IQOS POINTS you have collected, the higher your status level will be. This total number of IQOS POINTS will always remain the same, even if you have redeemed IQOS POINTS in the Reward Shop.

As an IQOS CLUB member, you automatically start with Silver status.
At 600 IQOS Points, you obtain Gold status.
At 1000 IQOS POINTS, you obtain Platinum status.

You’ll benefit from various advantages depending on status level. For example:
  • Starting balance
  • Exclusive premium services
  • Birthday surprises (Gold status and higher)
  • Invitations to exclusive events (Gold status and higher)
  • Special offers (Gold status and higher)
  • Pre-sales (Platinum status only)
In general, you’ll find the IQOS CLUB Rewards Shop has many of the products featured in the IQOS Online Shop, with exceptions such as HEETS tobacco sticks and limited editions of IQOS kits.

In exceptional cases, individual products may unavailable for a brief period of time. They are usually available again after a few days.
If you wish to unregister from the IQOS CLUB, then please contact the IQOS LiveChat.
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