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FAQ

IQOS 2.4 PLUS

How do I check the battery level?

The battery level is easy to check by doing the following:

1. Press the power button of the pocket charger for 1 second.

2. The LEDS light up and indicates the battery level.
- 1 LED: The battery level of the system is low
- 4 LEDs: The system is fully charged

How long does it take to fully charge the system?

It takes about 90 minutes to fully charge the IQOS 2.4 Plus pocket charger using an outlet. Charge the IQOS 2.4 Plus system only with the provided IQOS adapter and USB cable.

Should I always fully charge the battery on my pocket charger?

The IQOS does not to be fully charged to function properly. When the IQOS 2.4 Plus pocket charger is fully charged, you can use the holder up to 20 times.

How do I reset my IQOS 2.4 Plus?

Resetting your IQOS 2.4 Plus is very easy: To do so, press the Bluetooth and power button of the pocket charger at the same time and then release them. After this, all the LEDs should flash briefly.

Do I have to charge my IQOS 2.4 Plus before the first use?

Yes, because your IQOS 2.4 Plus is delivered in an uncharged state, you must charge it before the first use.

How does the holder vibration work?

As soon as the on/off button of the holder is pressed for approx. 3 seconds, the holder vibrates, the LED begins to flash and the heating blade is heated. As soon as the LED stays lit, the tobacco stick can be consumed for approx. 6 minutes or 14 draws, whichever comes first. The holder vibrates and the LED flashes again as soon as the last 30 seconds or 2 draws of use have been reached. The holder will then turn off automatically and must be charged in the pocket charger for the next use.

What does the red light on my holder mean?

A red flashing LED, or a constant red LED on your holder may indicate the following:

- The holder is not charged.

- The system is being used outside its recommended operating temperature (10°C to 40°C).

- You pressed the button on the holder while using.

- The holder is malfunctioning. To eliminate the issue, please try the following:

a. Make sure that the IQOS 2.4 Plus pocket charger is switched on and sufficiently charged.

b. Insert the holder into the pocket charger and wait until it is completely charged (up to 4 minutes).

c. Make sure that the electronic contact of your holder is clean.

d. If none of the above resolves your issue, reset your system

e. Do you need more assistance? Please contact IQOS CARE by phone at 0800 - 1114 767, available free of charge daily from 9am to 9pm.

You can reach us using the contact form HERE and additional contact options can be found in the support section . Your nearest IQOS Store will also be happy to help.

What does the red light on my pocket charger mean?

a. The holder LED display on the IQOS 2.4 Plus pocket charger is indicating a holder malfunction. A slowly pulsing red LED during charging means that the holder battery has reached the end of its product life.

b. The bottom LED of the charging display on the pocket charger is indicating that there is a pocket charger malfunction or the system is being used outside the recommended operating temperature (10°C to 40 °C). If this is the case, please reset your IQOS and make sure that it is within the optimal temperature range.

Do you need more assistance? Please contact IQOS CARE by phone at 0800 - 1114 767, available free of charge daily from 9am to 9pm. You can reach us using the contact form HERE and additional contact options can be found in the support section. Your nearest IQOS Store will also be happy to help.

What is the optimal operating temperature of my IQOS 2.4 Plus?

The IQOS 2.4 Plus functions within a broad temperature range. However, HEETS tobacco sticks taste best when the system is operated at a temperature between 10℃ and 40℃.

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