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FAQ

IQOS 2.4

How do I check the battery level?

The battery level is easy to check by doing the following:

1. Press the power button of the pocket charger for 1 second

2. The LEDS light up and indicate the battery level:
- 1 LED: The battery level of the system is low
- 4 LEDs: The system is fully charged

How long does it take to fully charge the system?

It takes about 90 minutes to fully charge the IQOS 2.4 pocket charger using an outlet. Charge the IQOS 2.4 system only with the provided IQOS adapter and USB cable.

Should I always fully charge the battery on my pocket charger?

The IQOS 2.4 pocket charger does not to be fully charged to work properly. When the pocket charger is fully charged, you can use the holder up to 20 times.

How do I reset my IQOS 2.4?

Press the self-cleaning button and the power button of the pocket charger at the same time for 3 seconds until all the LEDS flash briefly.

Do I have to charge my IQOS 2.4 before the first use?

Yes, because your IQOS 2.4 is delivered in an uncharged state, you must charge it before the first use.

What does the red light on my holder mean?

A red flashing LED, or a constant red LED on your holder may indicate the following:

- The holder is not charged.

- The system is being used outside its recommended operating temperature (10°C to 40°C).

- You pressed the on/off button on the holder while using.

- The holder is malfunctioning. To eliminate the issue, please try the following:

a. Make sure that the pocket charger is switched on and sufficiently charged.

b. Insert the holder into the pocket charger and wait until it is completely charged (up to 5 minutes).

c. Make sure that the electronic contact of your holder is clean.

d. If none of the above resolves your issue, reset your system.

e. Do you need more assistance? Please contact IQOS Care by phone at 0800 - 1114 767, available free of charge daily from 9am to 9pm.

You can reach us using the contact form HERE and additional contact options can be found in the support section . Your nearest IQOS Store will also be happy to help.

What does the red light on my pocket charger mean?

A red flashing LED, or a constant red LED, always means that there is a device malfunction or the device is being used outside its recommended operating temperature (10°C to 40°C). If this is the case, please reset your IQOS.

Do you need more assistance? Please contact IQOS Care by phone at 0800 - 1114 767, available free of charge daily from 9am to 9pm. You can reach us using the contact form HERE and additional contact options can be found in the support section. Your nearest IQOS Store will also be happy to help.

What is the optimal operating temperature of my IQOS 2.4?

The IQOS 2.4 functions within a broad temperature range. However, HEETS tobacco sticks taste best when the system is operated at a temperature between 10℃ and 40℃.

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