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FAQ

IQOS Probemonat FAQ

With the IQOS trial month, adult smokers have the opportunity to test the IQOS tobacco heater for 30 days for €0. This rental offer is exclusively available for IQOS 3 DUO in IQOS Stores, from IQOS customer consultants, and online at iqos.com/testen.

With the IQOS trial month, you can test IQOS at your leisure following successful registration with the IQOS database: Decide within 30 days whether you’d like to make the purchase or return the device at no charge. If you’d like to keep your IQOS, then you only need to pay the device price which is applicable at the time your order is placed.
There are two options for obtaining the IQOS trial month and trying IQOS for 30 days for €0:

Online:
Visit iqos.com/testen and place an order for your IQOS trial month directly there.

At an IQOS Store:
You can start an IQOS trial month at any IQOS Store. To do so, visit an IQOS Store in your area.
If you do return the device within the 30-day trial period, you won’t incur any further costs.

If you don’t return the device, that means you’ve decided to make the purchase. In such case, you’ll receive an invoice for the device price which is applicable at the time your order is placed.
Return and/or place of return will depend on where you purchased your device.
If the trial month was entered at an IQOS Store, then return must also be made via an IQOS Store.
For all other channels (IQOS customer consultant or iqos.com), the return needs to be made via IQOS LiveChat: You’ll receive a return label by e-mail for free return shipping as well as a form to fill out and enclose with your return. We’ll cover the costs of return shipping for you.
The trial month offer is not valid for existing customers and is exclusively directed at new customers who would like to try IQOS. Doing so requires successful first-time registration with the IQOS database.
The trial month is exclusively available for IQOS 3 DUO in the standard variants Warm White, Velvet Grey, Brilliant Gold, and Stellar Blue, and only while supplies last.

IQOS 3 DUO is our best tobacco heater: It facilitates the use of two HEETS in a row without recharging.

Learn more about IQOS 3 DUO.
The IQOS trial month comprises a test period of 30 days. During these 30 days, you can test and get to know IQOS at your leisure. Up to the 30th day after placing the order for the IQOS trial month, you can return your device any time free of charge.

Simply contact the IQOS LiveChat. You’ll obtain a return label there. Once the return label has been sent to you via e-mail, you’ll have 14 days to bring the package to a post office.
The IQOS trial month can only be used one time per registered user. It is not possible to extend or enter an additional trial month.
The IQOS trial month can only be entered personally by a new customer and only by adult smokers.
To test IQOS, a new customer must personally register with the database at iqos.com. Accordingly, the trial month cannot be entered via a third party.
Yes. Every new customer who successfully registers with the IQOS database will receive the special registration offer.

You haven’t submitted your request for the special registration offer? You’ll find detailed step-by-step instructions here.
Rebates such as the IQOS Friends Code can also be redeemed during the trial month. However, any potential rebates must be entered while placing an order. At the end of the trial month, the rebate will be deducted from the device price applicable at the time your order is placed.
If you decide to keep IQOS, then at the end of the trial month the amount due will be the price for the IQOS 3 DUO Kit applicable at the time your order is placed. The price is currently €89. If you entered a rebate code while placing your order, then the price will be reduced accordingly.

Example:
You tested IQOS 3 DUO (RRP: €89) for €0, entered an IQOS Friends Code for €15 while placing the order and then decided to purchase IQOS after the trial month. The purchase amount is calculated as follows:
RRP €89 for IQOS 3 DUO - €15 discount = €74 on the invoice.
This invoiced sum will be collected using the stored means of payment at the end of the trial month.
Payment of the invoice amount becomes payable at the end of the 30-day trial period. The method of payment will depend on where you entered the rental agreement.

IQOS Stores & IQOS customer consultants:
After the end of the trial month, you’ll receive a request for payment. The respective invoice sum is conveniently paid by credit card or immediate bank transfer (Sofortüberweisung) to complete purchase of the IQOS 3 DUO Kit.

Online shop at iqos.com:
After 30 days, the invoice amount will be collected from the stored means of payment.
After placing the order for the IQOS trial month, you’ll receive an invoice for the €0 rental fee via e-mail. If you decide to purchase IQOS 3 DUO after the end of the trial month, you’ll also receive an invoice for the full purchase amount via e-mail.
In such case, please contact IQOS LiveChat or IQOS CARE (0800-1114767).
If you use a return label provided by Philip Morris for return shipment, which you can request free of charge via IQOS LiveChat, Philip Morris will cover the costs of return and therefore it will be free of charge for you.

Please always use the return label, otherwise the costs of return shipping cannot be covered or refunded by Philip Morris. Furthermore, the return label is the only way to ensure that your return is sent to the designated location.
If you are testing IQOS and your IQOS 3 DUO Kit shows a defect during the trial month, then you will receive a free replacement. To do so, you can either order a replacement device via our online troubleshooting tool.
With the IQOS test (IQOS trial month for €0), adult smokers have the opportunity to test the IQOS tobacco heater for 30 days for free.

The IQOS test is exclusively available with IQOS 3 DUO. The trial month for the IQOS test can be obtained at IQOS stores, from IQOS customer consultants, and online at iqos.com/testen.

If you’d like to return the device within 30 days, then no additional charges will apply. If you decide to keep IQOS, then the invoice sum due will consist of the device price applicable at the time your order is placed. Any discounts (such as an IQOS Friends Code) will be deducted from the device price provided they were indicated at the time the order was placed.
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