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FAQ

Gutscheine-Angebote

The IQOS Friends Code (also called IQOS Freundschaftscode in German) is a six-digit personal code that is provided to every registered IQOS user in his or her profile. When an IQOS user recommends IQOS to friends1 and shares the IQOS Friends Code with them, both receive a bonus:
  • The friends obtain a discount for their first IQOS Kit via the IQOS Friends Code. To do so, they need to enter the friend’s code for a purchase at iqos.com, at an IQOS Store, or from an IQOS Customer Consultant. The discount will be deducted directly at the time of purchase.
  • In the event of successful recommendation, the IQOS user will receive remuneration in the form of IQOS POINTS. Points can be exchanged for attractive rewards in the IQOS CLUB Rewards Shop. IQOS POINTS will be credited within 48 hours of the purchase.
1Adult smokers only
Please note that a coupon code can only be used one time and needs to be redeemed within a limited period of time. The period of validity cannot be extended. If you are experiencing problems with your coupon code, then please contact IQOS LiveChat.
Unfortunately, it is not possible to combine multiple coupons. However, it is possible to redeem coupon codes such as the IQOS Friends Code during special promotional periods.
The IQOS trial month offers interested adult smokers an opportunity to test IQOS 3 DUO for 30 days for €0. The IQOS trial month can be obtained at IQOS Stores, from IQOS customer consultants, and online at iqos.de/testen.

After successful registration with the IQOS database, you can try IQOS at your leisure and decide within 30 days whether to complete the purchase or return the device.

There are no additional costs for return within the trial period. If you decide to keep IQOS, then you’ll pay the device price applicable at the time your order is placed. Any discounts will be deducted from the remaining amount due, provided they were indicated at the time the order was placed.
If your friend1 entered and confirmed your IQOS Friends code while purchasing his or her first IQOS Kit, then you will receive your IQOS POINTS within 48 hours. Points can be exchanged for attractive rewards in the IQOS CLUB Rewards Shop. If your friend is going to test IQOS during the IQOS trial month before making a purchase, then you’ll receive your IQOS POINTS as soon as your friend has decided to purchase IQOS.
1Adult smokers only
Our employees at the IQOS Stores, our IQOS customer consultants, and our website iqos.com have information for you about current special offers and promotions. You’ll find additional exclusive pre-sales, events, and promotions on a regular basis in IQOS Club, where IQOS users can register for free.
You can give your personal IQOS Friends code to friends until you have made 50 successful recommendations. After that, you’ll automatically receive a new personal IQOS Friends Code.

Please note the IQOS Friends Code may not be used for commercial purposes.
IQOS is a product developed exclusively for adult smokers who want to quit smoking conventional cigarettes. Accordingly, the IQOS Friends Code may only be given to adult smokers.
You can exchange your IQOS POINTS for all products available in the IQOS CLUB Rewards Shop. The Rewards Shop has most of the items found in the normal IQOS Online Shop, with some exceptions such as HEETS Tobacco Sticks.
The special IQOS registration offer with free packs of HEETS is exclusively available to new customers who register with the IQOS database at www.iqosplus.de for the first time.

Registration is quick and easy with a step-by-step description.
To register, new customers need the device number for their IQOS Kit as well as a mobile telephone number for sending a confirmation code to. After successful registration, new customers will receive their free HEETS by mail, usually within 1-3 working days.

To the special registration offer
You can redeem your coupon in the IQOS Online Shop as soon as you have placed a product in the shopping basket. Then enter the coupon code in the shopping basket using the “enter coupon code” field and confirm with “OK”. The purchase sum will automatically be reduced by the coupon’s value. Use "continue to checkout" to proceed to payment.

Please note that coupons cannot be combined. To perform the final purchase and redeem your coupon code, you need to login and register on iqos.com.
You’d like to delete an IQOS Coupon that has already been entered? Then click on the "X" in the overview before performing payment. IQOS coupons usually have a limited period of validity and can only be redeemed for one product in the shopping basket.
If you have questions, please contact the IQOS LiveChat.
Yes. You can also redeem an additional code (such as an IQOS Friends Code) in the shopping backet during a special promotion period.
Unfortunately, it is not possible to apply an IQOS Friends Code after a purchase has been made. That is why the friendship discount cannot be applied retoractively.
IQOS users who have an IQOS Friends Code can share it up to 50 times. After that, they automatically receive a new IQOS Friends Code.
An IQOS Friends Code that a friend1 has received from an IQOS user has a limited period of validity. If your IQOS Friends Code has expired, then please contact the IQOS LiveChat

1For adult smokers only.
Please check whether you’ve entered the coupon code correctly, or whether the code has already been used. If you are experiencing problems with your coupon code, please contact IQOS LiveChat.
The code for the special registration offer is valid for three months. Unfortunately, further extension to the period of validity is not possible.
The special IQOS registration offer on www.iqosplus.de is exclusively valid for new customers. They need to perform first-time registration with the IQOS database in order to receive their free HEETS packs. Registration is free of charge. New customers will receive the special registration offer in the mail following successful registration, usually within 1-3 working days.
After buying an IQOS device at one of the participating retailers, you can get €20 Cashback. The €20 Cashback promotion is available from 06.04.2021 to 20.06.2021 and is only offered at selected retailers.

All further information about the promotion, the payout process and the conditions of participation can be found here.
After purchasing an IQOS device at one of the participating retailers, you can convince yourself of IQOS or receive a refund of the purchase price (excluding discounts) within 30 days. The 30-day money-back guarantee promotion is available from 06.04.2021 to 31.05.2021 and is only offered at selected retailers.

All further information about the promotion, the payout process and the conditions of participation can be found here.
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This website contains information about our new products and we need your age to make sure that you are an adult in Germany who would otherwise continue to smoke or use nicotine products. Our nicotine and tobacco products are not an alternative to quitting and are not designed as cessation aids. They are not risk free. They contain nicotine, which is addictive. Only for use by adults. Please visit the "Important Information" page of this website for further risk information.