Our Call & Collect Service

Order at home. Pick up at the store!

We are expanding our service offer for you. From now on, you can order all IQOS products such as devices, accessories and HEETS in the IQOS store of your choice by phone or email, make an appointment and pick up your order on the spot.

How does the order via Call & Collect work?

You have two options to place your order at the IQOS Store: Either call the IQOS Store near you or write an email. Simply tell the staff at the store the products and quantity you would like to order, your preferred pick-up date, and your name.
You will then receive an order confirmation by email with your order number and the appointment confirmation.

New: As part of Call & Collect, we now also offer an exchange of your defective device. Please call one of our Call & Collect stores for an appointment.

Please note: Due to current COVID-19 protection measures, it is necessary to wear an FFP2 mask during the pickup.

In which IQOS stores can I use the Call & Collect service?

The new service is now available in most of our IQOS Stores. Here you can find the overview of all phone numbers and email addresses of the participating IQOS Stores to place your order:

IQOS Store	Phone
IQOS Store Berlin Alexa Einkaufszentrum	030-62930801	Email
IQOS Store Berlin Boulevard	030-62930814	Email
IQOS Store Berlin Hackescher Markt	030-62930817	Email
IQOS Shop-In-Shop Berlin Gesundbrunnen	030-62930072	Email
IQOS Shop-In-Shop Berlin Linden-Center	030-62930073	Email
IQOS Store Berlin Tauentzienstraße	030-62930802	Email
IQOS Store Berlin Wilmersdorfer Arcaden	030-62930795	Email
IQOS Store Bonn Sternstraße	0228-28679853	Email
IQOS Pop-Up Store Dortmund Thier Galerie	0231-58690307	Email
IQOS Store Dresden Altmarkt Galerie	0351-41891013	Email
IQOS Store Düsseldorf Flingerstraße	0211-97532908	Email
IQOS Store Essen Limbecker Platz	0201-85892975	Email
IQOS Store Frankfurt Zeil	069-34868391	Email
IQOS Shop-In-Shop Hamburg AEZ	040-22853263	Email
IQOS Shop-In-Shop Hamburg Meile	040-22851394	Email
IQOS Store Hamburg Mönckebergstraße	040-22851893	Email
IQOS Store Hannover Ernst August Galerie	0511-95731559	Email
IQOS Store Cologne Schildergasse	0221-95491241	Email
IQOS Store Mainz Am Brand	06131-6367011	Email
IQOS Store Mannheim Planken	0621-87754683	Email
IQOS Store Munich Marienplatz	089-21528178	Email
IQOS Store Munich OEZ	089-21528174	Email
IQOS Store Munich Pasing Arcaden	089-21528176	Email
IQOS Store Munich Riem Arcaden	089-21528195	Email
IQOS Store Nuremberg Ludwigsplatz	0911-36065083	Email
IQOS Store Stuttgart Königstraße	0711-34207941	Email
IQOS Store Wiesbaden Langgasse	0611-94585249	Email

If you have any further questions, the store staff will be happy to help you. We look forward to receiving your call.

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