
Our Call & Collect Service

Order at home. Pick up at the store!
We are expanding our service offer for you. From now on, you can order all IQOS products such as devices, accessories and HEETS in the IQOS store of your choice by phone or email, make an appointment and pick up your order on the spot.
How does the order via Call & Collect work?
You have two options to place your order at the IQOS Store: Either call the IQOS Store near you or write an email. Simply tell the staff at the store the products and quantity you would like to order, your preferred pick-up date, and your name.
You will then receive an order confirmation by email with your order number and the appointment confirmation.
New: As part of Call & Collect, we now also offer an exchange of your defective device. Please call one of our Call & Collect stores for an appointment.
Please note: Due to current COVID-19 protection measures, it is necessary to wear an FFP2 mask during the pickup.
In which IQOS stores can I use the Call & Collect service?
The new service is now available in most of our IQOS Stores. Here you can find the overview of all phone numbers and email addresses of the participating IQOS Stores to place your order:
IQOS Store | Phone | |
---|---|---|
IQOS Store Berlin Alexa Einkaufszentrum | 030-62930801 | |
IQOS Store Berlin Boulevard | 030-62930814 | |
IQOS Store Berlin Hackescher Markt | 030-62930817 | |
IQOS Store Berlin Tauentzienstraße | 030-62930802 | |
IQOS Store Berlin Wilmersdorfer Arcaden | 030-62930795 | |
IQOS Store Bonn Sternstraße | 0228-28679853 | |
IQOS Pop-Up Store Dortmund Thier Galerie | 0231-58690307 | |
IQOS Store Dresden Altmarkt Galerie | 0351-41891013 | |
IQOS Store Düsseldorf Flingerstraße | 0211-97532908 | |
IQOS Store Essen Limbecker Platz | 0201-85892975 | |
IQOS Store Frankfurt Zeil | 069-34868391 | |
IQOS Store Hamburg Mönckebergstraße | 040-22851893 | IQOS Store Hannover Ernst August Galerie | 0511-95731559 |
IQOS Store Cologne Schildergasse | 0221-95491241 | |
IQOS Store Mainz Am Brand | 06131-6367011 | |
IQOS Store Mannheim Planken | 0621-87754683 | |
IQOS Store Munich Marienplatz | 089-21528178 | |
IQOS Store Munich OEZ | 089-21528174 | |
IQOS Store Munich Pasing Arcaden | 089-21528176 | |
IQOS Store Munich Riem Arcaden | 089-21528195 | |
IQOS Store Nuremberg Ludwigsplatz | 0911-36065083 | |
IQOS Store Stuttgart Königstraße | 0711-34207941 | |
IQOS Store Wiesbaden Langgasse | 0611-94585249 |
If you have any further questions, the store staff will be happy to help you. We look forward to receiving your call.
{include_block name="PRL - Triad Carousel" tile_1 = $triad_tile06 tile_2 = $triad_tile18 tile_3 = $triad_tile11 }Order at home. Pick up at the store!
We are expanding our service offer for you. From now on, you can order all IQOS products such as devices, accessories and HEETS in the IQOS store of your choice by phone or email, make an appointment and pick up your order on the spot.
How does the order via Call & Collect work?
You have two options to place your order at the IQOS Store: Either call the IQOS Store near you or write an email. Simply tell the staff at the store the products and quantity you would like to order, your preferred pick-up date, and your name.
You will then receive an order confirmation by email with your order number and the appointment confirmation.
New: As part of Call & Collect, we now also offer an exchange of your defective device. Please call one of our Call & Collect stores for an appointment.
Please note: Due to current COVID-19 protection measures, it is necessary to wear an FFP2 mask during the pickup.
In which IQOS stores can I use the Call & Collect service?
The new service is now available in most of our IQOS Stores. Here you can find the overview of all phone numbers and email addresses of the participating IQOS Stores to place your order:
IQOS Store | Phone | |
---|---|---|
IQOS Store Berlin Alexa Einkaufszentrum | 030-62930801 | |
IQOS Store Berlin Boulevard | 030-62930814 | |
IQOS Store Berlin Hackescher Markt | 030-62930817 | |
IQOS Store Berlin Tauentzienstraße | 030-62930802 | |
IQOS Store Berlin Wilmersdorfer Arcaden | 030-62930795 | |
IQOS Store Bonn Sternstraße | 0228-28679853 | |
IQOS Pop-Up Store Dortmund Thier Galerie | 0231-58690307 | |
IQOS Store Dresden Altmarkt Galerie | 0351-41891013 | |
IQOS Store Düsseldorf Flingerstraße | 0211-97532908 | |
IQOS Store Essen Limbecker Platz | 0201-85892975 | |
IQOS Store Frankfurt Zeil | 069-34868391 | |
IQOS Store Hamburg Mönckebergstraße | 040-22851893 | IQOS Store Hannover Ernst August Galerie | 0511-95731559 |
IQOS Store Cologne Schildergasse | 0221-95491241 | |
IQOS Store Mainz Am Brand | 06131-6367011 | |
IQOS Store Mannheim Planken | 0621-87754683 | |
IQOS Store Munich Marienplatz | 089-21528178 | |
IQOS Store Munich OEZ | 089-21528174 | |
IQOS Store Munich Pasing Arcaden | 089-21528176 | |
IQOS Store Munich Riem Arcaden | 089-21528195 | |
IQOS Store Nuremberg Ludwigsplatz | 0911-36065083 | |
IQOS Store Stuttgart Königstraße | 0711-34207941 | |
IQOS Store Wiesbaden Langgasse | 0611-94585249 |
If you have any further questions, the store staff will be happy to help you. We look forward to receiving your call.
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