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Our Call & Meet Service

New now: Use our Call & Meet service and secure your appointment for personal support in our IQOS stores.

The IQOS App for Windows and Mac is now available.

With the IQOS App for Windows and Mac, your IQOS tobacco heater will always be up-to-date.

Our Call & Collect Service

From now on you can order all IQOS products at the IQOS store of your choice by phone or email and pick up your order...

Notes to the current situation

Our online shop is still there for you. You can find further information about the current situation here.

IQOS 3 DUO FROSTED RED Limited Edition has arrived.

IQOS has an exciting surprise this winter with the new red color of IQOS 3 DUO FROSTED RED Limited Edition.

Do you think your IQOS heating blade has broken? This is what you need to do.

A crucial element of the revolutionary IQOS system is the heating blade. But what are the steps you should take if it...

How to replace or repair your IQOS device

Your IQOS is defective or does not function properly? In this article you will learn more about your possibilities to...

Replacing Cigarettes with better alternatives

IQOS was developed as an alternative to the cigarette after years of scientific research and testing. Read more about...

HEETS Terra will soon be called HEETS Russet.

New name, same flavor. HEETS Terra will soon carry the same name everywhere around the world: HEETS Russet Selection.

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This website is intended only for users of nicotine or tobacco products who are over 18.

We Care

This website contains information about our new products and we need your age to make sure that you are an adult in Germany who would otherwise continue to smoke or use nicotine products. Our nicotine and tobacco products are not an alternative to quitting and are not designed as cessation aids. They are not risk free. They contain nicotine, which is addictive. Only for use by adults. Please visit the "Important Information" page of this website for further risk information.