Heated, not burned.
Frequently asked questions about the IQOS 3 DUO Refreshed.
IQOS Refreshed devices have been used by other users for a maximum of 30 days. The used devices are tested, cleaned and disinfected according to strict standards. The device comes with the latest firmware, the accessories (charging cable, adapter, cleaning tools) are completely renewed. Of course, you will receive a 12-month quality guarantee on the IQOS 3 DUO Refreshed. Philip Morris does not declare IQOS Refreshed devices as new. There may be minimal signs of use on the surface and/or packaging.
With every IQOS 3 DUO Refreshed, we make a valuable contribution to the environment. Resources and carbon dioxide are saved, electronic waste is avoided. In addition, we can offer high-quality devices at a reduced price.
First, the device, which has been in use for a maximum of 30 days, is tested for functionality during a comprehensive inspection. Then it gets the latest firmware and is fully charged. After thorough cleaning and disinfection, it is packaged and recoded. Only when all stages of the process have been successfully completed is it an IQOS Refreshed device.
If you use a return label provided by Philip Morris for the return, which you can request free of charge in the IQOS LiveChat, Philip Morris will take the costs of the return and therefore it is free of charge for you.
Please always use the return label, otherwise the cost of the return will not be covered or refunded by Philip Morris. Furthermore, only the return label can ensure that your return is also sent to the designated place.
Our range of flavors
HEETS packs (20 tobacco sticks each) are available for 6€.
HEETS Yellow Green Selection
Rich and spicey: Refined with balanced notes of herbs and richly intense citrus to create a sophisticated and mature tobacco blend.
HEETS Russet Selection
Robust and mature: Full-bodied, toasted tobacco taste perfectly balanced with satisfying mature aroma notes.
HEETS Bronze Selection
Rich and warm: Deep rich and intense, Bronze Selection HEETS deliver a full and satisfying tobacco taste sensation infused with mocha and dry fruit aroma notes.
HEETS Sienna Selection
Balanced and woody: Smooth and flavorful, Sienna Selection HEETS deliver a balanced, well-rounded tobacco taste with a delightfully woody aroma and subtle light tea aroma notes.
HEETS Teak Selection
Rounded and creamy: Balanced, toasted tobacco blend coupled with smooth nut-aroma.
HEETS Amber Selection
Balanced and roasted: Smooth and subtly flavorful, Amber Selection HEETS deliver a beautifully balanced tobacco taste sensation defined by pleasingly woody and light nutty top notes.
HEETS Yellow Selection
Refined and zesty: Smooth, refined with a subtle citrusy taste, Yellow Selection HEETS deliver a sophisticated, beautifully balanced tobacco taste enhanced with light herbal notes.