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To make your day to day life with IQOS really easy, we have created an extensive service package for you to enjoy tailored support and coverage.


Would you like help with your IQOS while travelling? IQOS CARE PLUS also provides you with the comfort that even abroad you will get a replacement for warranty cases or f you accidentally damage your device. Call our dedicated Hotline for advice and assistance.


IQOS CARE PLUS provides you with the comfort that even if you accidentally damage your IQOS you will get a replacement. Find here the IQOS CARE PLUS T&Cs


A quick replacement of your IQOS to ensure that you can always enjoy IQOS moments. Find here the IQOS CARE PLUS T&Cs

How to sign up

1. Link your device with your account
2. Accept the terms and conditions


Frequently asked questions

Looking for some support?

Help is not far away. Visit our support section to learn how to use, charge, and clean your IQOS, and find useful tips. We also have troubleshooting advice for common issues.

IQOS Support

Still have questions about IQOS?

We are here to help you across multiple channels

Live Chat

You’d like fast and personal support? Chat with us.

Start chat

Available everyday from 9AM - 9PM

Facebook Support

Not only looking for support, but for tips & tricks as well? Write to us on Facebook.

IQOS Support Germany

Available everyday from 9AM - 9PM

YouTube Support

You are looking for support and tutorials for your first days using IQOS?
Get to know IQOS on YouTube.


Available 24/7

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We Care

This website contains information about our new products and we need your age to make sure that you are an adult in Germany who would otherwise continue to smoke or use nicotine products. Our nicotine and tobacco products are not an alternative to quitting and are not designed as cessation aids. They are not risk free. They contain nicotine, which is addictive. Only for use by adults. Please visit the "Important Information" page of this website for further risk information.